Resettlement Worker, Hammersmith

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia provides mental health accommodation and support based within 6 properties across Hammersmith and Fulham. These include four medium support properties and two high support properties across the two borough clusters. The housing and support is a recovery focused and psychologically informed service, providing high quality support living to Hammersmith & Fulham service users with a maximum stay of 24 months. During the residency, service users are supported to stabilize their health and to develop independent living skills.  Service users who have demonstrated an ability to manage independent living are referred to Hammersmith & Fulham for an offer of accommodation.

In addition, Edgar Wright Court has three independent flats to step down service users who have made good progress toward independence. The three flats provide an opportunity to experience living independently, while being in close proximity to a supported residential service.  Service users housed in the independent flats receive specialist re-settlement and integration support to continue the independent living journey.

A day in this role looks like….

As a Resettlement Worker at Hestia, you will play a crucial role in our Mental Health & Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Engage with Service Users on a 1-1 basis to undertake needs and risk assessments in order to co-produce action and support plans to support their journey through recovery and to access and maintain independence.
• Use organisational needs, risk and aspiration-based assessment tools with the Service User to gain a clear understanding of their individual situation to ensure the delivery of a personalised service.
• Provide practical help and support in areas such as budgeting, nutrition, health care, life skills etc. Support Service Users to complete tasks that will help them to manage their well-being.
• Find engaging ways to support Service Users to build confidence, personal worth, motivation, emotional well-being and a positive work ethic.
• Accompany Service Users, where needed, to meetings or appointments where they need additional support.
• Support Service Users in resettlement, move on planning, building connections and resources in the community.
• Provide advice and guidance to prospective service users who are ready for move on covering a variety of accommodation issues.
• Take the lead in ensuring that any client identified for move on is supported through every step of the process.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience or awareness of supporting people with mental health and complex needs.​
• A strong understanding of recovery approaches and principles.
• Experience of working with people with a range of different support needs, aspirations for their future and associated risks.
• Experience of delivering high quality floating, outreach or accommodation-based support services to people with a range of needs and risks.
• Good knowledge of welfare benefits and housing options and legislation related to statutory duty.
• Knowledge of health and safety relevant to role as a Resettlement Worker and working in Service User’s homes.
• An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users’ independence.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.