Overview
PSI are seeking a Implementation Consultant to join their business. You will be responsible for ensuring that clients new to PSI Payroll Services are set up in a timely and accurate way.
The role of a PSI Implementation Consultant is critical in establishing the initial interaction with a new clients. The Implementation experience is the first measurable experience for PSI partners and clients, that sets the tone for the boutique managed services experience PSI Payroll Services Inc. provides daily.
Responsibilities
- Act as point of contact with new customers while assisting in discovery, gap analysis and providing solutions.
- Creation of the company in payroll software ensuring that all relevant data is collected and entered.
- Identify, collect, and upload all relevant year to date values if any.
- Training, testing, and validation with the client before participating in the first live payroll processing run.
- Determine the level of complexity of the new client payroll for distribution purposes.
- Process the client payrolls until such time as it can be seamlessly transitioned to the Operations team.
- Assist in the development of streamlined data processes and recommend improvements where appropriate.
Knowledge and Experience
- Experience in a multi provincial payroll environment or Payroll Processing Centre
- Payroll Compliance Practitioner Certificate required.
- Certified Payroll Management Certificate and relevant work experience desirable
- Proficiency in MS Word, Excel, and Outlook.
- Superior customer service skills.
- Previous project management experience.
- Ability to conduct root cause analysis.
- Strong active listening skills and exceptional customer/partner service focus and approach
- Clear and professional communication and presentation skills (written and verbal)
- Strong organisational skills with proven ability to organise, multitask and effectively manage tight timelines and projects with strong follow up
- Proven ability to work independently or in a team environment
- Detailed oriented
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Salary: Competitive
Location: Canada Remote
