Overview

Helpdesk Assistant – Lisbon, Portugal 


Descrição da postagem

 

Aon is looking for a Helpdesk Support to join our Technology Services team in Portugal.
If you’re passionate about delivering exceptional IT support, thrive in a deskside environment, and enjoy working closely with colleagues across the business, this could be the perfect next step in your career.

 

About the Role

As a Colleague Technology Services Engineer, you will be responsible for providing high‑quality technical support to Aon colleagues, ensuring smooth operation of IT deskside environments. You’ll play a key role in hardware lifecycle management, user support, documentation, stock control, and fostering best practices in technology adoption.

 

What You’ll Do

  • Deliver deskside support to colleagues across Aon, ensuring timely resolution of incidents and requests.
  • Manage hardware installations, moves, changes, recoveries, and stock levels, according to Aon Global Standards.
  • Maintain high standards of asset security and compliance.
  • Provide L1/L2 support, including Tech Bar support where available.
  • Travel between Aon offices within the region as needed.
  • Assist with software compliance, documentation, reporting, and knowledge base updates.
  • Mentor junior IT team members and contribute to continuous service improvement.
  • Support adoption of new technologies across the business.

What You Bring

  • Strong experience in IT deskside support in enterprise environments.
  • Excellent communication skills in English (written and spoken).
  • Solid technical proficiency across PCs, and Microsoft Office environments.
  • Strong analytical and problem‑solving skills, with a proactive and organised mindset.
  • Ability to operate autonomously, prioritize workload, and engage effectively with stakeholders.
  • Customer‑centric approach and enthusiasm for supporting colleagues.

Preferred Qualifications

  • Working toward or holding Microsoft certifications (e.g., MCITP) or equivalent.
  • Understanding of ITIL Service Management principles.
  • Experience in enterprise desktop management and IT hardware guidance.

 

2569295 

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