Overview
ABOUT US
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
BENEFITS
- Hybrid Working (min 1 day a week in the office)
- Free fruit in the office
- Day off on your Birthday
- Free staff events
- Westfield Health cash back plan, with surgery options
- Pay day butties (in the office)
- 25 days holiday, plus the option to buy extra holiday
- Christmas closure
JOB DESCRIPTION
Do you have property administration and customer service experience, are willing to go the extra mile and looking for a busy but fulfilling career move? If so, this could be the role for you.
We are looking for a team player who is not afraid to hit the ground running and can offer effective, efficient support to the Operations team.
You will be working on the front line as first point of contact, often acting as a liaison between the Estates Manager, tenants, and suppliers. This role will involve a high amount of organisation and resilience, dealing with inbound customer calls and emails, contractor enquiries and client instructions.
Responsibilities will include, but are not limited to;
- Assist in setting up records and procedures for multi-sized developments including establishing service contracts, mailshots to residents, liaising with the Accounts department regarding service charges, management fees and any other queries that may come through
- Administer and monitor insurance claims. Liaise with residents/contractors/insurance companies where appropriate, ensuring communication and follow up is always open and clear
- Liaise with residents and contractors regarding routine repair and maintenance requests. Monitoring the raised repairs from start to completion.
- Arrange and give notice of meetings, preparing and distributing minutes.
- General day to day administration and diary management.
Please Note: You will be provided with the relevant guidance and support to be successful in the role
WHAT WE ASK FROM YOU;
- Ability to plan, organise and prioritize work.
- Ability to work independently from home once trained.
- Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organization.
- Excellent team player
- Proficient IT Skills
- Strong Multi-Tasking Ability
- Proven track record in Customer Service and Resilience
- Ability to grasp new concepts quickly
- Experience in the property industry (preferred but not essential)
For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at recruitment@odevo.com who will be happy to help and provide further details.
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Salary: 22000
