Overview
Debt Recovery Officer – Permanent
This is a Gloucestershire County Council job.
- Job Title: Debt Recovery Officer
- Job Location: Shire Hall, Block 5, 3rd Floor
- Salary: £30,825 – £33,945 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 12/05/2024
- Job Requisition Number: 8790
- This post is not open to job share
About The Team & Role
Come and join our Adult Social Care Debt Recovery team. With 2 positions available, your role within the debt recovery team will be to work closely with other ASC Debt Recovery Officers based across the County, the Care Finance Admin Team and the Financial Assessment & Benefits Team to reduce the levels of outstanding debt and to prevent new debts arising.
The main focus of this role is to build strong and lasting relationships with the customer base, including educating and supporting customers to manage their payment options, always finding appropriate resolutions to their payment queries or issues. You will work closely with Team Managers and Budget Holders, keeping them fully briefed on the status of debts related to the service areas they support/are responsible for.
This will include liaising with others in order to resolve any outstanding issues which are a barrier to the debt being repaid.
About you
We are looking for an enthusiastic, committed individual with good communication across all levels both internal and external to the organisation. As a member of our team you will need to be a self-motivated and flexible individual who learns quickly and takes responsibility for your own development. With the ability to work well under pressure, prioritise daily caseload and schedule tasks for completion as appropriate to achieve deadlines.
An understanding of the adult Social Care financial assessment and charging systems would be advantageous along with a sound understanding of bad and doubtful debt provisioning procedures and the impact of this activity on the accounts.. You must be computer literate with a good knowledge of Microsoft Office. Working knowledge of SAP or similar ERP system.
About Us
This role is Hybrid, balancing service need and individual choice, with a mix of both remote and office working.
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service.
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family.
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service Employee discount scheme
- Cycle to Work scheme Gloucestershire.
- Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How to Apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact Samantha Parker Debt recovery Manager Email; sam.parker@gloucestershire.gov.uk
Closing date for applications is 12/05/2024
Shortlisted candidates will be contacted by email. The intention is to hold interviews in the week commencing 20/05/2024
Additional Information
To access the Job Profile for this role, please follow the link below:-
Debt Recovery Officer – Job Profile
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
