Customer Service Assistant

Overview

Salary: £13.15 per hour

Shift hours: Permanent

• To provide a friendly and professional service to all customers and clients. Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy. 
• To maintain the kitchen, dining room, associated areas and equipment to the highest levels of cleanliness, and to ensure correct use of all cleaning equipment and cleaning products at all times.
• To assist with food and beverage preparation, service, handling and storage as directed by
• your Line Manager. 
• To ensure that all customer questions and queries on the site are dealt with appropriately.

• Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• Ensure the highest level of customer care is adhered to at all times by role modelling the ESS Way values and behaviours at all times to colleagues and customers
• Support the preparation, production and service of food ensuring Company brand standards are maintained
• Actively gain customer feedback, passing information gained on to your line manager
• Where possible proactively up-sell and demonstrate excellent knowledge of all products provided to customers and clients
• As part of our commitment to continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
• Complete regular day to activities as instructed by your line manager/supervisor 
• Ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements, including but not limited to Food Information Regulations and Reference Intake labelling
• Perform and document routine inspection and maintenance activities. Notify management of occurring deficiencies or needs for repairs
• Complete, maintain and update all Food Safety and Health & Safety paperwork correctly when required.
• Ensure pre and post-service checklists and cleaning schedules have been completed before and after all food services
• Comply with all client & company health & safety procedures and standards at all times e.g. Food Handling, COSHH, uniforms & PPE, Manual Handling, Fire procedures, and Quality control.
• Maintain the cleanliness of working areas ensuring Health and Safety hazards, issues, near misses and accidents are reported using the appropriate reporting procedures at the earliest opportunity.
• Ensure the correct storage, control and use of all machinery and equipment, cleaning materials and relevant chemicals.
• Undertake mandatory training as detailed in the training matrix, ensuring all training is recorded on your training record card and completing all online training
• Be flexible and comply with any reasonable requests made by your line Manager 
• To observe and comply with all company and unit profit protection procedures, reporting any issues to your line manager as required for the smooth operation of your department/site 
• Support and implement stocktaking procedures ensuring minimal risk of waste
• Assist when required with the loading or unloading of supply vehicles
• Support with hospitality/functions/operation feeding service delivery effectively and efficiently
• Be flexible and comply with any reasonable requests made by your line Manager including, if necessary working within other units within a reasonable distance

• A good communicator, able to liaise confidently with customers and engage with team members
• Self-motivated and able to work unsupervised
• A positive attitude and commitment to high levels of customer care
• An enthusiastic individual with a passion for working in a catering environment
• High standards of personal hygiene
• Able to work flexibly in line with business requirements
• Able to undertake a range of manual cleaning duties
• Follows the right procedures and challenges unsafe behaviour
• Is positive and proud of doing a great job
• Shares knowledge and experience with other team members

• Experience within a similar role
• Basic Food Hygiene/level 2 

Reference: compass/TP/308146/161117

Location: London