Care Quality Improvement Lead

£40,000 per annum

Car allowance – £3,800 

Location: To cover areas based in and around Essex, Hertfordshire, Cambridgeshire, Bedfordshire, Norfolk, Wisbech & London 

37.5 hrs per week

Job Purpose:

This role will be responsible for ensuring that services that have been identified as at risk are brought up to standard as quickly as possible. This will be a combination of trouble shooter and advisor; you may be the manager in services where there is no manager, you may be required to support a new manager or oversee an existing manager in a supportive and/or performance management role.

This is a pivotal role to support Operational colleagues where there are managerial shortfalls- either in quantity or quality. The focus of this role is identifying ‘what’ needs fixing and ‘how’ things get fixed once problems have been identified and leading the actions necessary to fix them.

Key Activities:

To act as a Quality Improvement Lead in services that require support, to improve the service and or meet regulatory/ Contract/ Compliance requirements.

To work with homes and services to ensure best practice, compliance and exemplary work by implementing and managing high standard quality assurance practices.

Work closely with the Midlands Performance Director in identifying solutions to at risk services

To work with the Performance Directors in developing and implementing service improvement plans for specific services identified as at risk.

To lead on the implementation of those plans and provide ongoing support to ensure compliance and improvement against agreed targets.

Ensure improvement plans and actions are clearly understood in the service.

Ensure that all service staff are engaged in improving the service.

Set up systems for achieving the plan, monitoring progress and ensuring timescales are achieved

To be a mentor and a coach in skilling up the incumbent staff team so that improvement is sustainable.

Identify and coordinate the necessary resources needed.

To rebuild relationships with external stakeholders and integrate the management staff team in that process

To provide the Head of Quality with regular service/region reports on progress with improving standards and compliance.

To monitor the processes and procedures which ensure the safety and welfare of vulnerable adults served by the Company and to monitor practice throughout identified services, and to urgently advise the Performance Director of any emergency vulnerable adult protection issues.

To carry out investigations, as required by the Performance Director, and to work in partnership with internal and external stakeholders to develop, implement and monitor remedial action plans.

To promote the corporate quality assurance agenda.

Comply with all Regulations regarding statutory visits and reports ensuring compliance and communication of all issues to Operations Directors.


Location: Potters Bar, EN6 1AG

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