Overview
As a Retail Development Manager you will report directly to the Retail Development Controller and work along side a team of RDM’s to form the Regional Retail Team. Your role is crucial in delivering the companies objectives through the engagement and delivery of the Retail Plan. Working closely with your Premier and Family Shopper retailers to support and develop their businesses.
This will be achieved through delivering against specific Key Performance Indicators.
- Supporting the delivery of the Company’s key objectives – HSL, Customer Satisfaction recommend at 90%, Every Voice Matters at 90% and ultimately Cash Profit
- Managing an existing portfolio of disciplined Premier and Family Shopper retailers, assisting and advising them on ways to improve and enhance their Store offer to their consumers.
- A priority on recruiting new business from competitor and independent retailers through selling the benefits of joining the leading symbol facia in the convenience sector.
- Challenging and advising on under performing stores, how they can improve to meet their contractual obligations.
- Ensuring that feedback is shared with the retail functions, thus allowing for relevant and fit for purpose interventions to be created.
- Supporting the creation of a culture which recognises the right behaviours and makes Booker ‘A Place to Get On’.
- Working collaboratively with your RDC & RDM`s as appropriate to share best practice and improve the Premier / Family Shopper brand overall.
Operational skills relevant for this job
• Successful career to date with a core skill set around influencing customers.
• Exceptional relationship building capability.
• Commercial understanding.
• Effectiveness in a remote field based role as well as being part of the Retail team.
• Ability to challenge, develop and embed change.
• Basic Knowledge of Microsoft 365,word and excel.
Experience relevant for this job:
• Ability to make pragmatic decisions based on information given
• A natural ability to listen and advise customers on best practice.
• Strong intellectual capability, supported by judgement.
• Positive in nature
• A high level of resilience
Shift Hours: 38 hrs per week (5 days out of 7 including evenings and weekends)
Salary: Competitive
