Overview
Warehouse Logistics & Inventory management Sr Manager – Onsite in Denver, CO (Denver, Colorado, United States of America)
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
-
Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
-
Gold Stevie Award Winner for Great Employers in 2024 and 2022
-
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.
Summary of Responsibilities
-
Lead daily logistics operations (receiving, storing, quality checks, inventory, distribution).
-
Handle equipment for new hires, repairs, transfers, and returns (on-site and remote).
-
Work with other teams on planning, procurement, and budgeting.
-
Ensure quality standards and service level agreements (SLAs) are met for shipments.
-
Keep inventory accurate and implement controls.
-
Improve operational processes.
-
Provide regular inventory reports.
Manager Duties:
-
Planning and setting goals for the team.
-
Leading and motivating the team and communicating effectively.
-
Monitoring associate conduct, performance, and attendance against company standards; providing coaching/direction, documenting meetings and applying processive counseling in accordance with company policy as required.
-
Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
-
Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement.
-
Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy.
-
Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and jurisdictional requirements
Position Qualifications
-
Detail-Oriented & Quality-Focused: Committed to accuracy and maintaining high-quality standards in all aspects of work.
-
Documentation & Process Improvement: Able to clearly document and create solutions for production, problem resolution, and new inventory/logistics processes. Analyzes and formalizes process improvements, potentially utilizing Six Sigma methodologies.
-
Training & Change Management: Competent to train new hires, lead during new implementations, and keep the team informed of progress and activities.
-
Policy & Security Adherence: Strictly follows and enforces corporate policies, procedures, and security standards.
-
Self-Motivated & Accountable: Independently manages time, focuses on new goals, and drives positive cultural change.
-
Tech-Savvy & Data-Driven: Highly proficient with computers and the ability to integrate technology to reduce costs and automate processes. Strong Excel skills are essential for data analysis, reporting, and managing complex inventory databases for accuracy. Experience with Power BI dashboards is a plus.
-
Collaborative & Problem-Solver: Works effectively with other departments to improve processes and achieve outcomes. Possesses strong problem-solving skills to address and resolve issues impacting operations.
-
Clear Communicator: Communicates with precision and clarity, both in writing and verbally, ensuring effective information exchange across all channels.
-
Minimum of 3 years leading a team at a Manager level
-
PMO or Supply Chain Management experience, with a strong emphasis on quality assurance and meeting SLAs.
-
Demonstrated leadership skills with a focus on team building and fostering a positive work environment.
-
Proven experience driving process improvement in a cross functional environment Advanced proficiency in Excel and a high level of comfort with VLOOKUP function
Education
Minimum of Bachelor’s Degree or Equivalent Experience is required
Salary Range
The base pay range for this position is up to $105,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Pre-employment Requirements:
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.