Voids Manager (Midlands) – Leicester

Additional role requirements:
Driving licence

Are you an experienced and proactive leader with a passion for delivering high-quality homes and excellent customer outcomes?

We’re looking for a Voids Manager to take ownership of our voids service; ensuring our properties are refurbished, safe, and ready for new residents quickly, efficiently, and to the highest standards.

You’ll lead a skilled team of Contract Supervisors and Surveyors, working alongside contractors and internal partners to deliver exceptional results in a fast-paced, target-driven environment. This is a fantastic opportunity to make a measurable impact, driving improvements in quality, performance, and resident satisfaction.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

• Lead, motivate, and manage a team of Contract Supervisors and Surveyors who scope, specify, and deliver void works.
• Oversee the full end-to-end voids process, ensuring homes are refurbished and re-let within agreed timescales.
• Manage contractor relationships, maintaining compliance with service level agreements, quality standards, and health & safety regulations.
• Monitor budgets and control spend on void works identifying efficiencies and delivering value for money.
• Collaborate across teams including Lettings, Housing Management, and Assets to ensure smooth handovers and minimal void periods.
• Analyse performance data and produce regular reports on KPIs, turnaround times, and budget adherence.
• Drive continuous improvement, identifying opportunities to enhance processes, efficiency, and customer satisfaction.
• Support and mentor your team, ensuring they have the technical expertise, motivation, and guidance to deliver exceptional results.
• Lead contractor meetings and hold suppliers accountable for performance and quality.
• Challenge and support delivery partners to maintain high standards of workmanship, safety, and value.
• Work with the Quantity Surveyor to ensure cost-effectiveness and accuracy in delivery.
• Provide technical advice and practical solutions to colleagues and contractors to overcome on-site challenges.
• Review and agree pricing documents and variation requests for the voids service.
• Ensure compliance with PA Housing’s Health & Safety policies including Asbestos, Fire, Legionella, and CDM.
• Collaborate with stakeholders across Lettings, Finance, Health & Safety, Procurement, and Repairs Services, as well as external partners including local authorities and consultants.

What we’re looking for:

• Strong knowledge of housing maintenance, building regulations, and repair specifications.
• Proven experience in managing voids within a housing association or similar property environment.
• In-depth understanding of social housing management and maintenance operations.
• Working knowledge of housing or property management systems (e.g. Northgate).
• Expertise in health & safety regulations, including CDM and asbestos compliance.
• Experience leading and supervising maintenance teams, managing productivity and performance.
• Good understanding of NHF Schedule of Rates.
• High-level technical knowledge and analytical skills in maintenance and contract management.
• Strong budget management and financial awareness, including procurement and cost control.
• Excellent communication and leadership skills, with the ability to engage, influence, and drive accountability.
• Ability and confidence to work safely at height, in confined spaces, and across varied property types.
• Qualified to minimum HNC standard, or equivalent experience in a Construction or Maintenance environment.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.