Overview
Technical Spaces Engineer (Lead) – Strand, London, WC2R 2LS
About us:
King’s College London is a world-renowned university that delivers exceptional education and world-leading research. We’re committed to creating positive and sustainable change in our local and global communities through outstanding education, impactful research, and genuine service to society.
The IT Infrasture Technical Spaces Team is responsible for the maintenance and upgrading of IT networks throughout the University. We have campuses located across London including 3 Hospital sites. We are a team of 7 engineers working closely together providing services to Network Operations and Project teams as well as servicing customer requests.
About the role:
This is a full-time post (35 hours per week), and you will be offered an indefinite contract. There will be a 6 month probationary period.
The role encompasses hands on input as well as a supervisory role for the other team members. Tasks will be assigned through Helix ticketing system and Through ADO (PBI assignments). These tasks can be requested by students, faculty members or Project management teams. The Lead engineer will monitor these ticket queues to ensure that SLA times are met and, where this is not possible, relevant comments are added to tickets. The successful candidate will directly report to the line manager regarding all issues that he/she deems relevant or requires escalation.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Team management experience
- Demonstrable Telecommunications experience
- Excellent Microsoft Office skills
- Previous Data Centre experience
- Working in a Customer-Facing environment
Desirable criteria
- Agile working experience
- Helix/ServiceNow experience
- Cisco accreditation
- Project Management experience
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
