Overview
Technical Customer Service and Sales Representative (Remote, Any Province, CA)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Customer Service, Technical Support & Sales Representative</b></H2></div><div><p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Join our dynamic team to provide exceptional, personalized support to customers of a well known financial technology brand. In this role, you will guide customers through various financial tracking, accounting and or tax preparation platforms and applications. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team.<span> </span></span></p><p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p><p style="margin-right:0.0in;margin-left:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span>This opportunity represents an existing vacancy supporting current business operations.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Classification and Compensation</b></H2></div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Compensation: </strong>$19.20 – $20.35/H dependent on province of residence<strong><br>Job Classification: </strong>Regular full-time, hourly</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Weekly Hours: </strong>40<strong><br>Position Classification: </strong>Customer Service Representative</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Why You Should Join our Team</b></H2></div><div><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong>Comprehensive Benefits:</strong> Our package includes medical, dental, life and vision insurance, company-matched RRSP, paid time off and employee assistance/wellness programs</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">No equipment? We provide everything you need!</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Enjoy the benefits of working from home (save time, money and reduce stress!)</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt">Earn tenure and performance based incentives</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Hands-on, paid virtual classroom-style training, as well as ongoing job specific training</li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Internal career mobility (93% of our managers are promoted from within)</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Primary Job Responsibilities</b></H2></div><div><ul><li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Deliver exceptional customer support via inbound phone calls</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Perform technical assistance by troubleshooting basic system issues within the financial software</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Guide customers through completing specific tasks/actions within the software</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Educate customers on various products and solutions to fit their needs</span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span>Present customers with product solutions and upselling opportunities</span></span></li><li style="font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Utilize effective communication to de-escalate customer concerns</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications</b></H2></div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Required:</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Must be authorized to work in Canada</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="line-height:107%">Must be at least 18 years of age</span></span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="line-height:107%">High school diploma or equivalent</span></span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="line-height:107%">Flexibility to work a variety of shifts, including nights, evenings and weekends</span></span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="line-height:107%">Strong verbal & written communication</span></span></li><li style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif">Ability to multitask and navigate between screens efficiently while assisting customers </span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="line-height:107%">Must be able to complete a pre-employment background check</span></span></li></ul><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><strong>Nice to have:</strong></span></p><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Previous technical customer service support preferred </span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt">Experience with accounting or bookeeping systems/software</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt">Sales experience is a plus!</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Home Office Requirements</b></H2></div><div><div><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed</span><span> </span></span></li></ul></div><div><ul><li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>A quiet, distraction-free space is essential; webcam video presence will be required during training and production</span><span> </span></span></li></ul><p style="font-family:arial, helvetica, sans-serif"> </p><p style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span><span style="list-style-type:disc">This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).</span> </span></span></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About Us</b></H2></div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>EEO</b></H2></div><div><p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="background-color:white"><span style="color:black">Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.</span></span></span></p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
