Overview
Student Support Officer (Attendance and Engagement) – Strand, London, WC2R 2LS
About us
King’s Foundations, part of the Centre for International Education and Languages (CIEL), delivers high-quality international pathway programmes, academic skills development, and English language preparation courses. Our mission is to enable and empower students to thrive at a world-leading university. We are committed to diversity, inclusivity, and cultural competence, and we pride ourselves on delivering an outstanding student experience that combines academic excellence with holistic support.
About the role
The Student Support Officer sits within the Student Experience Team supporting the development and delivery of an enhanced and distinctive student experience within King’s Foundations. This role is central to ensuring that students are fully engaged with their studies and are supported to succeed, contributing to a positive, inclusive learning environment.
The role is responsible for monitoring student attendance, coordinating early support for students whose engagement is a concern, and ensuring that attendance records meet UKVI and institutional requirements. This includes maintaining accurate digital records, using systems to track attendance and identifying emerging trends to support timely, data informed interventions in collaboration with Senior Tutors and academic staff. The postholder will also contribute to ensuring that processes are efficient and aligned with compliance and audit expectations.
The postholder will also support under 18 learners through enhanced monitoring and safeguarding processes. The role will provide first line wellbeing and signposting support, working closely with Senior Tutors, academic staff and professional services colleagues across King’s.
Additionally, the post holder will work as a conduit between central services, including Admissions and the visa team, the King’s Foundation Programmes Team, Senior Tutors and teaching staff. Ensuring that policy updates are communicated to staff and students, and that student engagement is maintained. The role will also contribute to the continuous improvement of processes and systems, supporting the development of clear guidance and efficient workflows to enhance the overall student experience.
This is a full time position and will be offered on a fixed term contract for two years, depending on the start date.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
