Service Manager,

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Harrow Community Mental Health Service in Harrow.

Sounds great, what will I be doing?

Responsible for service delivery and  team management. To be the Lead on ensuring the service meets its required aims, and it integrated into the Harrow Community offer of support.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for:

The role requires extensive experience in managing services for individuals with mental health and complex needs, including oversight of multidisciplinary teams and the full range of HR functions such as recruitment, supervision, training, and performance management. It demands proven ability to deliver both group and one-to-one recovery interventions, monitor service performance, manage complex budgets, and ensure timely reporting of data and financial returns. The post-holder must be skilled in supporting staff and service users, planning added-value initiatives (e.g. events, volunteer programs, and student placements), and building effective partnerships across statutory and voluntary sectors. Strong communication skills, experience in presenting to external stakeholders, and the ability to develop processes and guidelines are essential. A thorough understanding of support planning processes, excellent IT proficiency—including use of case management systems—and the ability to prioritise, delegate, and work effectively under pressure are also key to the role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.