Overview
Senior Welcome Host – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico is on the hunt for a confident and charismatic Senior Welcome Host to take the lead at a world renowned law firm’s brand new workspace near Moorgate. This is an exciting opportunity to shape the front of house experience from day one and set the tone for a truly exceptional welcome.
As the Senior Welcome Host, you’ll guide and inspire a team of five, championing high standards and creating a warm, seamless, and memorable journey for every colleague, client, and guest who walks through the door. You’ll be the heartbeat of the space, hands on, people focused, and always one step ahead.
If you thrive in fast paced environments, love leading others, and want to make your mark in a flagship setting, this role gives you the platform to shine.
Ready to lead, inspire, and elevate the client experience? We’d love to hear from you.
Hours: 40 hours per week, between 7:00 -22:00 from Mon-Fri
Salary: £39,000
Qualifications
Essential qualities
- Energetic and hands on: This is an active, front facing role where you’ll be on your feet throughout the day, supporting a busy and dynamic workspace.
- Front of house expertise: Experience as a Doorman, Concierge, or in a high end customer service environment is ideal, with a strong understanding of what exceptional first impressions look like.
- People focused and personable: You’ll bring warmth, professionalism, and confidence to every interaction, ensuring colleagues, clients, and guests feel genuinely welcomed.
- Immaculate presentation: A polished, professional appearance and a natural ability to represent both Portico and the client with pride.
- Strong organisational skills: Comfortable managing your time, prioritising tasks, and staying composed in a fast paced environment.
- Excellent communication: Able to handle queries with clarity, empathy, and discretion.
Desirable qualities
- Sector experience: Previous experience within a law firm or professional services environment is a bonus, though not essential.
- Leadership mindset: A genuine passion for coaching, developing, and motivating others, with the confidence to set standards and lead by example.
- Service excellence: A natural drive to elevate the guest journey and continuously look for ways to enhance the front of house experience.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
