Overview
Residences Wellbeing Support Advisor – Strand, London, WC2R 2LS
About us:
Estates & Facilities are the stewards of King’s extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as King’s approaches it’s bicentenary.
King’s Residences is a department within the Estates and Facilities directorate at King’s College London. Overseeing 14 Halls of Residences for around 6,000 King’s students, we are a dynamic and passionate team dedicated to ensuring the students receive the greatest living-in experience during their academic study.
About the role:
The role provides out-of-hours pastoral wellbeing support to students living in King’s Residences, responding promptly and effectively to incidents, crises, and wellbeing concerns that arise outside standard working hours. It focuses on signposting students to appropriate services and offering immediate guidance and reassurance, rather than providing ongoing therapeutic support.
The postholder conducts follow-up outreach, maintains regular contact with students needing support, monitors wellbeing, manages a caseload, and coordinates interventions to ensure students remain connected to relevant professional services. Where concerns involve increased risk or require specialist input, the role escalates matters to senior colleagues or appropriate professional services in line with established procedures.
In addition, the role contributes to the delivery of wellbeing awareness initiatives and campaigns within King’s Residences, supporting the development of a safe, inclusive, and supportive residential community where all students can access consistent and responsive pastoral care.
This is a full time role and you will be offered an indefinite contract for 50 hours, 4 days on, 4 days off, totalling 42 hours, plus an 8-hour banked shift (as required), with approximately 30 banked shifts per year.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Significant relevant work experience relating to the fields of student support, social work, youth work, mental health or similar.
- Demonstrable competence in working with individuals facing a variety of adverse situations, being an ally in navigating these and appropriately refer on as circumstances dictate.
- Demonstrable experience of working effectively and collaboratively as part of a team to enhance the overall quality of the service user.
- Evidence of emotional resilience and ability to work calmly under pressure, containing anxiety in self and others and exhibiting strong interpersonal and communication skills.
- Proven understanding and experience of confidentiality, safeguarding principles and managing boundaries.
- Ability to take responsibility and decisions independently and to consult with and refer matters to colleagues when appropriate, with a flexible and adaptable approach to prioritising work.
- Ability to keep accurate records and contribute to management reports, employing appropriate IT skills.
- Full clean driving license.
Desirable criteria
- Experience of working with young people leaving care, forced migrants, estranged students, young carers, student parents or disabled students.
- Experience of working in a HE institution.
- Demonstrable understanding of the current national situation in relation to concerns around student welfare and wellbeing.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
Interviews are due to be held w/c 25 May 2026 to 5 June 2026.
Interviews are due to be held w/c 25 May 2026 to 5 June 2026.
This post is subject to Disclosure and Barring Service and Occupational Health clearances.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
