Overview
Mary Street – Sales Advisor – Online returns and fulfillment – Dublin 1, Dublin
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Mary street sales advisor, omni hub/ISF, part time/temporary, 30 hours
WEEK 1
SUN – 1600-2000
TUES – 1600-2000
WED – 1600-2000
SAT – 1600-2000
WEEK 2
SUN – 1600-2000
TUES – 1600-2000
WED – 1600-2000
THURS – 1600-2000
* The above hours total 16. The remaining 14 hours are considered flexible and will be given to you 3 weeks in advance *
WHAT IS ISF/OMNI HUB?
“ISF” stands for “in store fulfilment” This means ensuring that all sizes are available to customers at all times and all stock is where it should be. “OMNI HUB” is the name for our online ordering and return centre for the whole of the ROI, situated in our Mary Street store. Customer orders are picked, packed and posted to customers from this location. It is also the main return point for customer on line refunds. You will be responsible for processing refunds for the customer, among other responsibilities. Full training will be provided to the successful candidates.
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
The Key Accountabilities describe the activities you will do within your role:
Customer
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
- Always put the customer first and prioritise customer before task
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
- Involvement in Plan A activity to support store and local community initiatives
Selling
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
- Actively take part in store events to achieve selling targets.
- Create selling opportunities at all service points
Store
- Understand the store business priorities and play your part to improving the store performance
- Follow safe and legal working practices
- Make every penny count by working productively and minimise losses throughout the store
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
Team
- Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
- Own your personal development, continuing to look for opportunities to grow your knowledge
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
