Overview
Integration Operations Team Lead – Krakow, Poland
Aon sp. z o.o.
Integration Operations Team Lead
This role is responsible for managing an international team that delivers integration solutions across all Aon assessment markets (US, EMEA, APAC). The role focuses on web-service/API integrations between Aon’s assessment platform and customers’ HRIS/ATS systems. This position owns the end-to-end implementation of sophisticated, large-scale recruitment integrations for clients across diverse set of regions and sectors. The Integration Team Lead provides both people leadership and deep technical advisory, working closely with cross-functional teams to deliver scalable, and high-quality integrations that enable clients’ recruitment and assessment processes.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Global Integration Delivery & Team Leadership
- Lead and manage an international integration team delivering assessment integrations across US, EMEA, and APAC.
- Oversee resource allocation, workload balancing, and performance management across the team.
- Set clear performance objectives and provide supervision, coaching, and mentoring.
Client & Stakeholder Management
- Run integration requirements-gathering workshops with clients and internal stakeholders.
- Build strong, collaborative relationships by understanding customer business needs and translating them into tailored implementation plans.
- Communicate effectively at all levels, including senior and C-suite stakeholders, across a broad sector base (e.g., Aviation, Manufacturing, Banking).
End-to-End Project Management
- Own the full lifecycle of integration projects
- Create and manage project timelines, define key milestones, and ensure all work is met on schedule
- Manage multiple concurrent customer implementations, balancing competing priorities and ensuring quality and timeliness
Technical Integration Advisory & Configuration
- Serve as domain expert for system integrations
- Configure the Aon platform to align with customers’ recruitment workflows, balancing guidelines, platform capabilities, and client-specific requirements.
- Provide expert guidance on API/web-service usage, data flows, and integration design to both technical and non-technical partners.
Issue Resolution & Continuous Improvement
- Identify and resolve technical, process, and configuration issues during implementation.
- Collaborate with multi-functional experts to drive timely, customer-focused resolutions.
- Contribute to continuous improvement of integration methods, standards, documentation, and tools.
Collaboration, Training & Documentation
- Partner with Sales, Solution Architects, Psychology Consultants, and other teams to ensure seamless delivery.
- Support, where needed, pre-sales discussions regarding integration feasibility and solution approach.
- Deliver training sessions and workshops for internal and external partners on integration processes and standards.
- Create and maintain thorough, accurate documentation for integrations across a range of HR systems.
Skills and experience that will lead to success
Technical Skills
- Experience integrating with leading HCM/ATS platforms such as: Workday, SAP, SuccessFactors, Oracle.
- Solid understanding of API and web-service technologies and standards, including: XML, REST, JSON, OAuth, Single Sign-On (SSO).
- Familiarity with tools used for integration design, testing, and delivery
Professional Experience
- Demonstrable experience delivering complex system integrations in a global or multi-region environment.
- Demonstrated experience leading end-to-end implementation projects and managing multiple workstreams in parallel.
- Experience working with customers from diverse set of sectors and organization sizes (including FTSE/S&P clients).
- Exposure to high-volume recruitment (e.g., graduate/early careers) and high-touch senior/C-suite hiring processes.
Leadership & Stakeholder Management
- Experience line-managing technical or implementation teams, including setting objectives and overseeing performance.
- Strong collaborator management and communication skills, with the ability to engage audiences from technical backgrounds as well as those without technical expertise.
- Demonstrable ability to run structured requirements workshops and to build trusted, long-term client relationships.
Competencies
- Strong analytical and problem-solving skills with a pragmatic, solutions-focused attitude.
- Highly organized, adept at handling competing priorities and working under deadlines.
- Customer-centric approach and commitment to high-quality delivery and continuous improvement.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Please attach CV in English only.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
