Overview
Data Support Specialist I, CDS Operations – UK, London, Virtual, EUROPE
pspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongStart your journey with BCD: Grow, connect, collaborate and celebrate with our global team/strong/span/pp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongData Support Specialist I, CDS Operations (Remote)/strong/span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptemFull time, Singapore, United Kingdom, Spain, Poland*/em/span/ppspanemIf you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week./em/span/pp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptThe Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business./span/pp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongAs a Data Support Specialist I, CDS Operations, you will/strong/span/pul style=list-style-type:discli style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptConduct data investigations to identify origin and potential corrections/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptTroubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptSet up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptTroubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptCreate and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptUnderstand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position/span/li/ulp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptstrongAbout you/strong/span/pul style=list-style-type:discli style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptPrior experience in a customer service technical support role/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptSQL and relational database knowledge/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptProficient in Microsoft Office products/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptExcellent analytical and problem-solving skills/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptStrong problem solving and process reengineering skills/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptExcellent verbal and written communication skills in English/span/li/ulp /ppspan style=font-size:14.0ptstrongspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serifWhat we offer you/span/strong/span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe./span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt /span/ppstrongspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptAbout us/span/strong/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptBCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com./span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt /span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptGet to know us by reading our blog and checking out our social media:/span/pul type=discli style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pta href=https://www.bcdtravel.com/blog/ target=_selfhttps://www.bcdtravel.com/blog//a/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pta href=https://www.linkedin.com/company/bcd-travel/ target=_selfhttps://www.linkedin.com/company/bcd-travel//a/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pta href=https://www.instagram.com/bcdtravel/ target=_selfhttps://www.instagram.com/bcdtravel//a/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pta href=https://www.facebook.com/bcdtravel/ target=_selfhttps://www.facebook.com/bcdtravel//a/span/li/ulpspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt /span/ppstrongspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptYou’ll be offered/span/strong/pul type=discli style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptFlexible working hours and work-from-home or remote opportunities/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptOpportunities to grow your skillset and career/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptGenerous vacation days so you can rest and recharge/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptTravel industry professional perks and discounts/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptAn inclusive work environment where diversity is celebrated/span/li/ulp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptAt BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope./span/pp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptThis position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:/span/pul type=discli style=font-family:#39;trebuchet ms#39;, geneva, sans-serifspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serifstrongSpain/strong: 24,5470- 28,088 EUR/span/lili style=font-family:#39;trebuchet ms#39;, geneva, sans-serifspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serifstrongPoland/strong: 71,205- 113,528 PLN/span/li/ulp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptThe final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity./span/pp /ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptWe do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive./span/pp /ppstrongspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:14.0ptReady to join the journey? Apply now!/span/strong/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptemWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply./em/span/ppbrspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0ptemWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com./em/span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt;color:white#LI-Remote/span/ppspan style=font-family:#39;trebuchet ms#39;, geneva, sans-serif;font-size:12.0pt;color:white#LI-RJ1/span/p
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
