Overview
Job Title: Customer Experience Assistant – Front of House (Part Time)
Salary: £25,948 per annum pro rata
About the Role
What You Will Do
- Be the welcoming first point of contact for students, visitors, staff and stakeholders.
- Deliver an outstanding customer experience through professional reception and administrative support.
- Support the smooth day-to-day running of our dedicated adult counselling campus.
- Assist with enrolment, and student administration, working closely with curriculum, admissions and student recruitment teams.
- Provide information and guidance in person, by telephone and via email.
- Help create a safe, inclusive and supportive environment where adult learners feel welcomed, valued and able to succeed.
- Build positive relationships with students and colleagues, contributing to an exceptional student experience from enquiry through to achievement.
About You
- Excellent communication and interpersonal skills, with the ability to build positive relationships with a wide range of people.
- Strong customer service skills, with a professional, welcoming and supportive approach to responding to enquiries and resolving queries.
- Good organisational skills, with the ability to manage competing priorities, adapt to changing demands and maintain accurate administrative records.
- Good IT skills and attention to detail, with experience of using digital systems to complete tasks accurately and efficiently.
- A collaborative team player who can work effectively with colleagues across different departments and use initiative to solve problems.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
