Overview

Customer Assistant – Travel Money – Norwich – Norwich, Norfolk

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Work Pattern

Week 1
Sunday – 11:00 – 17:00
Wednesday – 08:00 – 14:00
Thursday 14:00 – 19:00
Saturday – 14:00 – 19:00
Week 2
Tuesday – 08:00 – 14:00
Thursday 12:00- 18:00
Friday 13:00-19:00
Saturday 08:00-14:00

Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.

You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.

  • Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
  • Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
  • At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
  • Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
  • Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.

If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.

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