Overview

Business to Business Support Manager – Newcastle Upon Tyne, Tyne and Wear

  • This is a full-time role, however flexibility in this will be considered
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
  • The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU

Main Responsibilities

  • Play a key role in the development and optimisation of the Greggs B2B business
  • Support the B2B Manager in the development, implementation and performance measurement of the Greggs B2B propositions and strategy
  • Own the setup of campaigns across all key stakeholders including external partners, third party agencies and our internal teams who help deliver these campaigns, including Forecast and Replenishment, Brand, Customer Care etc
  • Support across creative campaign activations and working closely with our Brand team to ensure all creative content is aligned to guidelines
  • Provide reporting on campaigns and sales channels to help identify areas of growth & opportunity
  • Support in gathering feedback from customers or prospects and take actions based on the insight to optimise our activity as a business
  • Identify opportunities to improve processes across the B2B function, supporting the implementation of effective solutions ensuring process documentation is clear, accurate and kept up to date
  • Represent the B2B team in relevant meetings, providing updates and ensuring actions are progressed effectively
  • Support in the optimisation of our sales strategy and collateral including our website, company information packs, and an effective targeted approach to attracting new clients
  • Research industry trends to identify potential new clients and markets and ways to serve existing clients better
  • Where required, provide support to our B2C colleagues where efficiencies can be gleaned by taking a more integrated approach e.g. partners, fulfilment, customer service and performance assessment

Ideal Candidate

You will fit right into this role if you:

  • Are a strong team player, able to build good working relationships at all levels
  • Have clear and concise communication skills and able to engage with stakeholders at all levels
  • Have proven high levels of accuracy and attention to detail
  • Can multi-task and work with multiple priorities calmly and at pace, delivering results within tight timescales
  • Are results focused with strong planning, prioritising and organisation skills
  • Are self-motivated with the ability to work under pressure and using own initiative
  • Have a proactive approach with the ability to engage and work independently and collaboratively with other teams to make improvements to processes
  • Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
  • Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
  • Are supportive of an inclusive culture – recognising and valuing that difference is good
  • Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

 

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