Box Office and Customer Service Assistant – Derby Theatre (0246-26) – Derby, DE22 1GB

Overview

 Box Office and Customer Service Assistant – Derby Theatre (0246-26) – Derby, DE22 1GB

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. 

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

At Derby Theatre, we are a charity and a National Portfolio organisation for Arts Council England, and we’re known for artistic excellence. We’re committed to education. And we believe that theatre can change your life. 

Previously Derby Playhouse, we have a long and important theatrical history. As Derby Theatre, we work in partnership with the University of Derby and are a home for higher education students. We produce new plays and projects, collaborate with artists and local people, and offer training for young people too, with opportunities for learners of all ages. It’s all about empowering people to tap into their potential and achieve.

About the Role

As a key member of Derby Theatre’s Front of House and Box Office team, you will play an important role in creating an exceptional experience for every visitor. You’ll be one of the friendly faces of the theatre, providing a warm, welcoming and knowledgeable service from the moment customers arrive.

Working across a variety of customer-facing areas, your role will include box office sales and enquiries, meet and greet, ticket checking, ushering, bar duties and pop-up sales locations throughout the theatre. You’ll help audiences find their way around the venue, answer questions, resolve ticketing issues and ensure everyone feels welcomed, supported and valued.

You’ll also actively contribute to maximising ticket sales and promoting the work of Derby Theatre, working closely with colleagues and the Marketing team. Using the Spektrix ticketing system, you’ll maintain accurate customer information and provide an efficient sales and information service across the counter, telephone and online channels.

The role is varied and requires someone who is flexible, personable and confident working as part of a busy team. You’ll represent Derby Theatre with professionalism, courtesy and enthusiasm, championing its work while helping to maintain a safe, secure and welcoming environment.

Please note we have a number of positions available as below:

Please indicate in your application which working pattern you would like to be considered for

About You

We’re looking for a friendly, approachable and confident communicator who enjoys working with people and takes pride in delivering excellent customer service. You’ll be comfortable working in a busy front of house environment, able to communicate clearly and professionally with a wide range of visitors and remain calm and helpful when things get busy.

You’ll have some experience of working in a customer-facing role, ideally within a theatre, arts and culture, heritage or similar public-facing venue. However, we’re equally interested in candidates who can demonstrate the right attitude, enthusiasm and willingness to learn.

You will have good English, maths and verbal communication skills, with the ability to provide clear information and deal confidently with customer enquiries. Familiarity with EPOS systems is essential, along with a willingness to learn new systems and processes.

Above all, you’ll be a positive and reliable team player who is passionate about creating a warm, welcoming and inclusive experience for every visitor.

What should I expect if I am invited to an interview?

We aim to make the interviews as accessible and engaging as possible, and we want you to talk about yourself and your work experience in a relaxed and friendly setting. 

We believe an interview is a chance for you to find more information about the role, us as an organisation and for you to get a sense of whether this is the right environment for you. 

With this in mind, we have designed an interview process which will enable potential candidates to meet members of the team and partners, see some of the spaces you might be working in, and of course a chance to talk about you and your work experience. 

Benefits

Please refer to the job description for Derby Theatre benefits. Please note benefits from University of Derby do not apply.

Key Contact

For further information and informal enquiries regarding the role, please contact Ruth Brailsford, Front of House Manager via r.brailsford@derby.ac.uk 

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk

Important Information

The Theatre is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.

Please find our Safeguarding pages including our Safeguarding Policy here.

Closing Date: 04 Oct 2026

Area: Operational Support

Salary: £25,847 per annum pro rata

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.