Overview
Assistant Store Manager, eCommerce – Philadelphia, 19109, United States of America
Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.
How we LEAD:
Universal Music Group is seeking an Assistant Store Manager, eCommerce to work across our artist’s and label’s stores to ensure best-in-class e-commerce services are regularly achieved and maintained. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize in the future.
The Assistant Store Manager, eCommerce role will be responsible for assisting with managing the day-to-day operations and holistic wellbeing of our e-commerce stores. This role will work cross-functionally with both internal teams and external partners to successfully execute daily product activations, new store launches, and timely receipt and fulfillment of all product and customer orders. The Assistant Store Manager, eCommerce will also be responsible for ensuring technical backend features are routinely updated and functioning properly and store fronts are regularly maintained in order to optimize customer experience and maximize revenue.
How you’ll CREATE:
- Manage product setup for ecommerce stores
- Assist Store Managers in setting up & maintaining store environments
- Lead management on stores as needed
- Update products, descriptions, images, and other customer-facing information to ensure the store front end functionality is optimized
- Handle one-off platform updates to shops
- Coordinate product restocks and inventory adjustments
- Work with Account Managers to make sure all details needed concerning new launches and stores are received in a timely manner from clients
- Assist with managing inventory levels and inventory reporting
- Assist with logistics and warehouse management
- Work with fulfilment partners and customer service team to provide efficient customer experiences
- Conduct periodic reports for clients as needed
- Assist with using sales reports to make recommendations to drive revenue for clients
Bring your VIBE:
- Minimum 1 year of experience in merchandising, project management, e-commerce, logistics/supply chain, music business, or related field
- Bachelor’s degree – preferably in Business, Merchandising, or a Related Field
- Proficient in Microsoft Suite (Excel, Office)
- Project Management software experience (Monday.com, Asana) a plus
- Experience or working knowledge of Shopify Plus
- Extremely detail oriented and highly organized
- Self-starter who can complete tasks and manage multiple projects with minimal supervision
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong written and verbal communication skills
- Works well with a team
- Good with strict deadlines and tight timelines
- Ability to successful work cross functionally with both internal teams and external vendors
- Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
- Easily adjusts to shifting priorities
- Trustworthy with sensitive information
