Overview
Senior Business Operations Officer (Departments) – Strand, London, WC2R 2LS
About us:
King’s Business School is one of the UK’s leading business schools, located in the heart of London. We are committed to delivering world-class education and research that shapes business practice and policy.
The Faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership and knowledge transfer.
About the role:
Senior Business Operations Officers (Departments) are the primary operational contacts for one of King’s Business School’s seven academic departments. Working closely with the Head of Department, academic colleagues and professional services teams, they play a key role in supporting the effective day-to-day running of the department and contributing to a positive staff experience.
The role supports a broad range of operational activities including recruitment and onboarding, workload planning, finance and procurement, seminars and events, space and resource management and departmental operational support. Working collaboratively with colleagues across King’s Business School and the wider university, Senior Business Operations Officers help colleagues navigate university processes, resolve operational issues and ensure department activities are delivered effectively.
This is an excellent opportunity for a highly organised and proactive professional who enjoys building effective working relationships, solving problems and identifying opportunities for improvement. We are looking for someone who combines strong attention to detail with sound judgement, takes pride in delivering an excellent service, and is motivated by helping academic departments operate effectively. There are excellent opportunities for professional and skills development and future career progression within King’s College London.
This is a full-time post (35 hours per week), with a minimum of two days per week working on campus, and you will be offered an indefinite contract. Interviews will take place in person in London.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Educated to HNC, A‑Level, NVQ Level 3, HND or equivalent, or able to demonstrate substantial vocational experience in business operations gained through progressive, job‑related responsibilities
- Excellent working knowledge of Microsoft Office applications and confidence in learning new technologies and systems
- Excellent communication skills, with the ability to convey complex information in a variety of formats and to liaise professionally and sensitively with stakeholders at all levels
- Excellent numerical and data management skills, including the ability to record, extract, analyse, interpret and present data to support effective, evidence-based decision-making
- Experience of managing budgets and other operational resources
- Excellent organisational and time-management skills, with the ability to prioritise effectively and manage competing demands
- Ability to work accurately and with resilience when under pressure, meeting deadlines while maintaining strong attention to detail and focus on quality
- A proactive, solutions-focused approach, with the ability to work independently using sound professional judgement, contribute effectively as part of a team and support a culture of continuous improvement
Desirable criteria
- Experience in business operations administration in a higher education context
- Experience of coordinating events, seminars, visits, or other stakeholder-facing activities
- Experience of workload allocation
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
