Overview
Customer Support Associate (Orem, Utah, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Customer Support Associate </b></H2></div><div><p><span>Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience. Success in this role requires strong troubleshooting </span><span>skills</span><span>, </span><span>the ability to</span><span> multitasking across multiple </span><span>platforms</span><span>, </span><span>and </span><span>clear written </span><span>and verbal </span><span>communication. Join a supportive team while you grow through coaching, ongoing learning, and clear career pathways. Apply today!</span><span> </span><span> </span></p><div><p> </p><p><em><strong>Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT </strong></em></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Why You Should Join Us </b></H2></div><div><ul type="disc"><li>Competitive wages starting at $17/h </li><li>Join a supportive community focused on engagement and recognition </li><li>Excellent growth opportunities – 93% of our management teams is hired from within </li><li>Hands-on paid classroom-style training, as well as ongoing job specific training </li><li>Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program </li><li>Employee discounts and referral bonuses </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We Are Looking For </b></H2></div><div><ul type="disc"><li>The flexibility to work various full-time shifts, including evenings and weekends </li></ul><ul type="disc"><li>Ability to identify, document, and escalate product issues and customer-impacting trends </li><li>Ability to update and follow support documentation and workflows to ensure accuracy and consistency </li><li>Must legally be able to work in the US </li><li>Must be at least 18 yrs of age </li><li>Highschool diploma or equivalent </li><li>Must pass a background check</li></ul><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Skills </b></H2></div><div><ul type="disc"><li>You have customer service/contact center experience; financial services, payments, or lending exposure is a plus </li><li>You can communicate clearly and professionally, including in high-emotion or sensitive situations </li><li>You can learn quickly and navigate multiple systems while maintaining accuracy </li><li>You’re coachable, apply feedback, and stay focused on continuous improvement </li><li>You can manage time and priorities effectively in a fast-paced environment </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever®</H2></div><div><p style="margin-bottom:11.0px"> </p><p>Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. </p><p> </p><p><strong>Military Friendly </strong></p><p>We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>EEO</b></H2></div><div><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. </p><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px">Get to know us at <a href="http://foundever.com/?&vacancy_id=372058&" rel="noreferrer noopener" target="_blank">www.foundever.com</a> and connect with us on Facebook, LinkedIn and Twitter. </p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
