Overview

Student Casework Officer – London

Our University

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

The Student Casework Officer will have a varied workload and be a decision make on all first stage appeals, investigate and manage student conduct hearings and investigate and respond to formal student complaints. 

The Candidate

The successful candidate will have strong organisational skills and be able to manage multiple case files simultaneously and to strict deadlines. 

They will be able to work effectively with colleagues to obtain the information needed to support the making of informed decisions. The successful candidate will also be able to work sensitively with students and others, noting that issues may be personal and so strict confidentiality will be required. 

As a writer, they will be able to clearly articulate the reasons for decisions (whether their own decisions or through producing the minutes and outcome letters from panel hearings). 

Finally, they will act as an ambassador of good practice and will seek to find themes and trends from the student casework you see to inform the University of ways in which it can improve its service to students.

We Offer

  • Generous leave
  • We operate a hybrid working model of on-site and working from home for most of our posts
  • Competitive Pension Scheme
  • An Employee Assistance programme
  • A cycle-to-work scheme

Closing Date: 27 Aug 2026

Unit: Professional

Salary: £37,302 From £37302

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