Overview
Strategic Home Ownership Assistant – Andover, SP10 4BF, United Kingdom
We’re looking for a proactive, organised and forward-thinking Administrator to join our Home Ownership team. This is a fantastic opportunity to play a key role in supporting a busy, collaborative service that directly impacts our customers and communities.
You’ll provide dynamic administrative support, help improve ways of working, and play an important part in ensuring services run smoothly, accurately and efficiently. No two days will be the same, you’ll be involved in everything from data and reporting to customer support and project coordination.
This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
What you’ll be doing
You’ll support the Strategic Home Ownership team with a wide range of administrative and coordination tasks, including:
- Producing, maintaining and updating data, spreadsheets and reports to support decision-making
- Drafting and issuing correspondence for consultations within relevant legislative frameworks
- Supporting internal stakeholders with information packs and helping improve first-time resolution of customer queries
- Managing and responding to enquiries from external stakeholders
- Maintaining accurate database records, including information used for legal or court processes
- Providing inbox cover and general administrative support across the wider team
- Supporting the management of licences and commercial units, helping ensure compliance and timely payments
- Assisting with key projects including Gas Safety and Fire Door Replacement programmes, helping ensure compliance and supporting legal escalation where required
- Supporting the Major Works Liaison Officer in delivering excellent customer service to affected residents
- Assisting customers with financial queries, including repayment arrangements, discretionary payment plans and hardship fund applications
- Signposting customers to both internal financial support and external agencies
- Developing a working knowledge of the Section 20 process
You’ll also support wider team administration, such as:
- Arranging and supporting meetings, events and minute taking
- Managing mail merges, print runs and communications
- Creating and maintaining spreadsheets, systems and workflows (including HUB/Dynamics)
- Raising purchase orders and supporting transactional processes
- Setting up tenancies for new, resale and VDP properties
- Scanning, filing and document management
- Handling frontline customer enquiries via phone, email and face-to-face
You’ll also assist with Right to Buy (RTB) activity by:
- Collating responses from internal and external stakeholders
- Maintaining and updating land ownership and contract records
About you
We’re looking for someone who is:
- Educated to GCSE level (or equivalent), including English and Maths
- Highly organised with the ability to manage multiple priorities and deadlines
- Confident using Microsoft Excel, Word and other office systems
- A strong communicator who builds effective relationships with colleagues and stakeholders
- Adaptable, proactive and comfortable working in a fast-changing environment
- Comfortable working both independently and as part of a wider team
- A full UK driving licence holder with access to a vehicle for work travel
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
