Overview
Floor Manager – Metzingen
OUTLETCITY, Metzingen, Germany
THE ALLSAINTS TEAM
At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you.
We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
THE ROLE
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
WHAT WILL I BE DOING?
- The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
- You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day
WHAT SKILLS DO I NEED?
- You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
- Tenacity and belief to succeed – you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations – it’s your passion and it shows!
- Natural affinity in learning new systems and processes in a digital environment
- Honest, trustworthy and dependable – you live by our brand values
- A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer’s health and safety. You are dedicated and committed to the success of the brand
- A confident and hardworking leader – your team love to work with you and for you and demonstrate these behaviours even in your absence
ABOUT THE LOCATION
Our AllSaints boutique is due to open early November in the Outletcity in Metzingen the largest outlet in Europe. With over 170 premium and luxury brands spread over 60,000 m². Outletcity Metzingen is Europe’s largest outlet just 30 minutes away from Stuttgart.
WHAT WE STAND FOR
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
BENEFITS
- Eine großzügige “wardrobe allowance”, damit Sie unsere schöne Kleidung jeden Tag zur Arbeit tragen können
- Potenzial, mit unserem Team Provisionsprogramm mehr zu verdienen
- Wir sind ein „disability confident certified“ Arbeitgeber
- Mitarbeiterrabatt, den Sie mit Familie und Freunden teilen können
- 25 Tage Ferien, Erhöhung nach 2 Jahren kontinuierlichen Service auf 28 Tage
Unser Ziel ist es, wirklich vielfältige Teams aufzubauen und ein Umfeld zu schaffen, in dem jeder sich respektiert und wertgeschätzt fühlt und in der Lage ist, sein Bestes zu geben und gleichzeitig zum Erfolg unserer Marke beizutragen.
Wir kennen die Bedeutung und Stärke der Diversität und bieten jedem, in unseren Beschäftigungs- und Rekrutierungsprozessen, gleiche Chancen. Wir schützen vor jeder Form von Diskriminierung, unabhängig von Geschlecht, Familienstand, ethnischer Herkunft, Nationalität, Beeinschrenkungen, sexueller Orientierung, Religion, Geschlechtsidentität, Transgender-Status oder Alter.
Auch wenn Sie das Gefühl haben, dass Sie nicht alle Kriterien der Jobbeschreibung erfüllen, würden wir uns dennoch sehr freuen, von Ihnen zu hören. Wir möchten, dass Sie wissen, dass es für uns unglaublich wichtig ist, Menschen zu finden, die eine Leidenschaft für unsere Marke haben und offen für Neues sind.
Wenn Sie während Ihrer Bewerbung Unterstützung oder Anpassungen benötigen, nehmen Sie bitte Kontakt mit uns auf, wir helfen Ihnen gerne weiter.
#LI-Onsite
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
