Overview
Remote Licensed Customer Service Representative (Remote, Indiana, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Remote Licensed Insurance Customer Service Representative</H2></div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview </H2></div><div><p style="margin:0.0in;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!</span></strong></p><p style="margin:0.0in;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries. </span></p><p style="margin:0.0in;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p><p style="margin:0.0in;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Location: Remote </span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why You Should Join Us</H2></div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">$17-$19/H</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Enjoy 100% paid professional training.</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Comprehensive benefits including medical, dental, and vision</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Wellness Benefits, including our Employee Assistance Program</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">401 (k) with company matching</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Paid Time Off</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Employee Discounts</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Career Growth, 93% of managers promoted within!</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#09092d;font-family:Calibri, sans-serif;font-size:11.0pt">Extra earnings through bonus programs and referrals</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We’re Looking For</H2></div><div><ul><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Must be at least 18 years old. </span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">High school diploma or GED equivalent required. </span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">1-2 years of relevant work experience. </span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Must have open availability during operating hours. </span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Skills</H2></div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Ability to navigate system tools to search for answers & information </span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Able to complete collegiate-level coursework to prepare for the state exam.</span></li><li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:116%;font-family:Calibri, sans-serif;color:#09092d">Strong organizational skills</span></li></ul><p style="margin:0.0in;line-height:116%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Home Setup Requirements</H2></div><div><ul style="margin-bottom:11.0px"> <li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Calibri Light', sans-serif">Provided Equipment:</span></b><span style="font-family:'Calibri Light', sans-serif"> Foundever will ship necessary equipment, including a headset after you pass your state exam. </span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Calibri Light', sans-serif">Internet Requirements:</span></b><span style="font-family:'Calibri Light', sans-serif"> A hardwired high speed internet connection </span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Calibri Light', sans-serif">Work Environment:</span></b><span style="font-family:'Calibri Light', sans-serif"> A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation. </span></span></span></li> <li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'Calibri Light', sans-serif">Device Requirements:</span></b><span style="font-family:'Calibri Light', sans-serif"> You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training. </span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever</H2></div><div><div><p><span>Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</span><span> </span></p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Military Partners </H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">EEO</H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Interested in Becoming Part of Our Team? </H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d">Visit us at </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="www.foundever.com" style="color:blue;text-decoration:underline" target="_blank">www.foundever.com</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d"> and connect with us on </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="https://www.facebook.com/foundever.usa/" style="color:blue;text-decoration:underline" target="_blank">Facebook</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d">, </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="https://www.linkedin.com/company/foundever" style="color:blue;text-decoration:underline" target="_blank">LinkedIn</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d"> and </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="https://twitter.com/foundeverglobal" style="color:blue;text-decoration:underline" target="_blank">Twitter</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d">. </span></span></span></span></span></p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
