Overview
Customer Service Representative (Wise, Virginia, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Customer Service Agent</H2></div><div><p><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif">Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! </span></span></p><p><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif"><strong> </strong></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif"><strong>Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293</strong></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview</H2></div><div><p><span style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif">Foundever is now hiring customer service agents who provides compassionate, knowledgeable support to customers enrolled in a leading online weight management program that includes GLP-1–based medications.</span><span style="font-family:'times new roman', times, sans-serif"> Agents will handle inbound calls and interactions to assist customers with account inquiries, product information, shipment status, billing, and program guidance. The ideal candidate will demonstrate empathy, attention to detail, and a strong understanding of health-related products and customer confidentiality.</span></span></p><p> </p><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why You Should Join Us:</H2></div><div><ul><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Pay: $17/hr</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">100% paid training</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Dedicated time for skill development </span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Benefits including medical, dental, life, and vision insurance</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Employee Assistance Program (EAP)</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">401k retirement plan with company match</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Employee discounts</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Referral bonuses</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Internal Mobility (84% of our managers are promoted within)</span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We're Looking For:</H2></div><div><ul><li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">High school diploma or equivalent required</span></li><li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Strong communication skills—both verbal and written—with the ability to convey empathy and professionalism.</span></li><li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Proficiency in computer navigation, CRM systems, and data entry.</span></li><li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Ability to multitask, problem-solve, and maintain accuracy under pressure.</span></li><li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Must maintain confidentiality and comply with all HIPAA regulations.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Must be available to work varying shifts, including evenings or weekends, based on client demand.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-size:12.0pt">Work will be 100% onsite</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Skills & Responsibilities:</H2></div><div><ul><li style="font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Respond promptly to customer inquiries via phone</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Provide accurate information regarding weight management program details, GLP-1 medication shipment timelines, refill processes, and program eligibility.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Guide customers through account setup, subscription management, and troubleshooting of online portal or payment issues.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Handle sensitive health-related discussions with discretion and adherence to HIPAA and company privacy standards.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Document all customer interactions in CRM systems accurately and efficiently.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Escalate complex cases or medical inquiries to the appropriate licensed clinical or pharmacy support teams.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Meet or exceed quality, adherence, and customer satisfaction goals in alignment with client KPIs.</span></li><li style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt"> Participate in regular coaching, calibration, and product-knowledge sessions to stay current on medication updates and program enhancements.</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever®</H2></div><div><p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. </span></span></p><p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"> </span></span></p><p><span style="font-size:12.0pt;font-family:'times new roman', times, sans-serif">Get to know us at <a id="menurou" style="color:blue;text-decoration:underline" title="https://www.foundever.com/" href="https://www.foundever.com" target="_blank" rel="noopener">www.foundever.com</a> and connect with us on Facebook, LinkedIn and Twitter.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Military Partners </H2></div><div><p><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif">We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">EEO</H2></div><div><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</span></span></p></div></div></div>
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