Overview
Manager, E-Commerce Operations – LaVergne, 37086, United States of America
How we LEAD:
Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients’ stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fastpaced, high-volume environment, is organized, and can react quickly as business needs change.
The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing, maintain efficient logistic operations, and monitor various platforms to ensure a quality customer experience through the order life cycle.
How you’ll CREATE:
• Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores
• Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
• Work closely with warehouse partners, to streamline communication and drive process and quality
• Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
• Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks
• Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
• Manual review, reporting and resolution of unfulfilled orders in the order management systems
• Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams
• Available outside of business hours as needed for high security campaign announcement support
Bring your VIBE:
• Preferred Bachelor’s degree in Business, Supply Chain, or a related field
• Supply Chain, eCommerce or Software Quality Assurance experience
• 2-5 years experience working e-commerce
• Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
• A self-starter who is keen to identify opportunities for operational improvement and process documentation
• Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc)
• Knowledge of Shopify a plus
• Excellent verbal and written communication skills, with the ability to adjust as needed
• Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
• Extremely detail-oriented and highly organized
• Trustworthy with sensitive information
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
