As a key member of the Faculty Computing Operations Support Team, the role holder provides vital infrastructure and end-user support across a diverse academic landscape including the departments of Chemistry, Engineering, Informatics, Mathematics, Natural Sciences, and Physics.

 

You will ensure that the computing environments supporting both cutting-edge research and high-level teaching remain robust, secure, and efficient. As the primary point of contact, you will deliver a customer-centric service to a highly technical and varied user base. This position requires a unique blend of technical troubleshooting and interpersonal diplomacy, ensuring that technology serves as a catalyst for the Faculty’s academic mission rather than a barrier.

 

Daily responsibilities focus heavily on service delivery and user support. You will be a primary contributor to the Computing Operations Help Desk, managing the full ticket lifecycle and maintaining a visible, professional in-person presence across the Strand, Waterloo, and Guy’s campuses. Your technical expertise will be applied to first-level diagnosis and resolution of hardware and software issues across Windows, macOS, and Linux environments. By proactively identifying and escalating critical incidents or recurring pain points to senior engineers and management, you will ensure minimal downtime and high service availability for all users.

 

On the operational side, you will oversee the readiness of student computing labs, ensuring hardware remains functional and software environments are fully up to date. This includes executing physical installations for new user setups, lab refreshes, and office moves, alongside the decommissioning of legacy equipment. You will also provide essential hands-on support in data centres, assisting with server rack installations, hardware migrations, and structured cabling as required.

 

Administrative excellence is equally important, as you will maintain accurate inventories for hardware and software licenses while managing procurement workflows and renewals. You will also assist in the day-to-day management and access control for the Faculty’s commercial AI platforms. Throughout these duties, you will adhere strictly to University policies regarding cyber security, data protection, and acceptable use. By collaborating with central University IT teams, you will ensure that departmental practices remain aligned with broader institutional security policies and best practices, maintaining a secure and high-performing environment for the entire Faculty.

 

This is a full time post (35 hours per week), offered on an indefinite contract with 2 days a week workable from home. The hours are typically 08:30 to 16:30.

To be successful in this role, we are looking for candidates to have the following skills and experience:

 

 

1.      Technical Proficiency: Proven ability to support and troubleshoot Windows and Linux desktop environments in a professional setting.

2.      Service Excellence: Exceptional customer service skills, with the ability to remain calm and helpful under pressure.

3.      Communication: Ability to translate complex technical issues into clear advice for a diverse audience, including students, world-class researchers, and professional staff.

4.      Team Collaboration: A proven track record of working effectively within a team, sharing knowledge and supporting colleagues to meet shared goals.

5.      Autonomy & Initiative: Experience working independently, managing your own workload while ensuring tasks remain aligned with team priorities.

6.      Problem-Solving Mindset: A logical approach to troubleshooting with the ability to conduct basic root-cause analysis.

7.      Professional Integrity: A strong work ethic characterized by reliability, punctuality, accountability, and a commitment to seeing tasks through to completion.

8.      Adaptability: A demonstrable curiosity for new technology and a willingness to learn and support emerging tools (e.g. AI platforms, Atomic Linux Distributions).

 

 

1.      Platform Knowledge: Experience using industry-standard ITIL-based ticketing systems (such as Helix, GLPI, or ServiceNow).

2.      Data Literacy: Proficiency in Microsoft Word and Excel, Python, or similar tools for producing service reports and analyzing asset data.

3.      Network Fundamentals: A functional understanding of TCP/IP networking, including DHCP, DNS, subnets, VLANs and basic troubleshooting.

4.      Sector Experience: Experience working within a Higher Education or Research environment, understanding the unique needs of academic stakeholders.

5.      Logistics & Vendor Liaison: Experience dealing with external vendors, sales representatives, and departmental procurement stores.

 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

 

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

 

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

 

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

 

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

 

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

 

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

 

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

 

Interviews are due to be held on 3 Jun 2026.