Overview
At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.
This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.
What you’ll be doing
- Leading and supporting a high‑performing customer support team
- Managing performance, quality standards and customer satisfaction metrics
- Handling escalated queries, complaints and major incidents
- Working closely with Product, Development and Customer Success teams
- Supporting recruitment, onboarding and ongoing development
- Championing best‑in‑class customer experience across IRIS Financials
What you’ll bring
- Proven experience in a customer-facing software or IT support environment
- People leadership or team lead experience
- Strong communication and stakeholder management skills
- Ability to balance leadership responsibilities with hands‑on problem solving
- A passion for delivering excellent customer experiences
If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Salary: Competitive plus bonus and benefits
Location: UK Remote
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
