Overview
Hours:
35 hours per week, Monday to Friday, flexible and hybrid working can be considered
Salary:
£34,500 Per Annum
Closing Date:
Thu, 6 Nov 2025
Are you a dynamic and compassionate leader ready to make a meaningful impact?
We’re looking for a team leader to join our Bereavements Team, to bring fresh perspective and drive continuous improvement. This is a unique opportunity to lead, develop and inspire a team of Advisers who support customers and their representatives through one of life’s most difficult moments. You’ll play a pivotal role in fostering a confident, knowledgeable and customer-focused culture, ensuring compassionate and compliant service. If you’re passionate about people, performance, and purpose – we’d love to hear from you.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background
, and whatever your goals, we'll help you take the next step towards a better future.
You’ll be joining the Customer Outcomes – Bereavement Team, consisting of two other team leaders, lead c.10 Bereavement Customer Advisers and reporting to the Head of Customer Outcomes. You’ll be working closely in partnership with front line customer and operational teams, including Resource Planning, Customer Resolution, HR, and Quality Assurance – to ensure we support our customers effectively and meet service requirements.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
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Annual discretionary bonus scheme
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25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
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Holiday trading scheme allowing the ability to buy and sell additional annual leave days
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Matching employer pension contribution (up to 10% per annum)
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Colleague mortgage (conditions apply)
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Salary sacrifice scheme for hybrid & electric car
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A commitment to training and development
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Private medical insurance for all our colleagues
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3 paid volunteering days per annum
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Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
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We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
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Leading, supporting and training colleagues with a view to create a multi-skilled high performing team
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Drivin
g continuous development of efficient end to end bereavement processes across savings and financial advice, ensuring effective root cause analysis and implementation of actions -
Ensuring clear and accurate KPI’s and MI on the bereavement and Power of Attorney process is collated and shared regularly
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Monitoring external factors such as market or regulatory changes that may affect the team and lead on implementing required changes
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Managing workloads and maintaining service quality through Quality Assurance checks, call monitoring – whilst ensuring compliance with FCA regulation, Consumer Duty, Vulnerable Customer guidance via robust controls across systems, training and MI
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Ensuring effective planning, allocation and management of resource in line with budgets
What Do We Need From You?
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Strong leadership skills – able to provide effective coaching and feedback, show passion for developing people, and considering talent development to build capability in order to meet the needs of the business
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Ability to engage and motivate team to drive performance and ensure good customer outcomes are delivered
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Empathetic and supportive, able to show emotional intelligence when dealing with sensitive situations and vulnerable customers
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Strong stakeholder management and communication – able to confidently and concisely convey information at all levels by utilising influencing and collaboration skills
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Ability to interpret data and provide insights, using these to make well informed decisions
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Ability to provide solutions to business challenges and problems quickly, thinking creatively and driving continuous improvement
Salary: £34,500 plus benefits
Job ID:VP136AC00A
