Overview
Assistant Box Office Manager – Covent Garden
£37,289.05 per annum
Full Time (40 hours per week)
Fixed Term Contract for six months starting ASAP
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
We welcome audiences to performances of ballet and opera and participants in our learning and participation programme in excess of one million per year. Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships, RBO Stream help and support, and general information – across multiple of communication channels. Central to the team`s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication.
We are now looking to appoint an Assistant Box Office Manager to our existing team. This role will:
- Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
- Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.
- Involve regular evening and weekend shifts on a rota with other Assistant Box Office Managers.
This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world`s busiest theatres. The successful candidates will be able to demonstrate the following:
- Knowledge and experience of the operations of a busy Box Office
- Experience of managing or supervising a busy ticketing operation
- Experience of positively influencing, motivating and supervising staff teams
- Experience of delivering excellent customer service via multiple channels
- Strong IT skills
- Excellent communication skills and an ability to deliver briefings and information in written and verbal form.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
A full job description and RBO information pack is attached below. If you have any access requirements for your application, please contact the RBO Recruitment Team on hr.recruitment@roh.org.uk
Closing date for applications: 8am, Friday 19th September 2025
Interviews will be held online during the week beginning September 22nd 2025
Applicants must have work authorisation for the UK. No agencies.
