Temporary Accommodation Officer 

£25,481 – £27,041 per annum, plus excellent benefits package and local government pension scheme

37 hours per week  

Based within Nottingham City

Fixed term contract/internal secondment opportunity until 31 March 2022.

Nottingham City Homes manages more than 27,000 homes across the city on behalf of Nottingham City Council. Our vision is to ‘create homes and places where people want to live’. All of our homes have reached the decent homes standard and, as part of our ‘Building a better Nottingham’ programme, we are building hundreds of new council homes – the biggest programme of its kind for a generation. At Nottingham City Homes, we offer an excellent benefits package with a minimum of 25 days’ holiday, flexible working, training and personal development, an additional holiday purchase scheme, lifestyle benefits, childcare vouchers and Nottingham City Homes is a participating employer in the Defined Benefit Local Government Pension Scheme (LGPS). 

We are seeking to appoint a Temporary Accommodation Officer to join our dedicated team close to Nottingham city centre on a fixed term basis until 31 March 2022. The role is pivotal in providing housing related support to residents in homeless family hostels and temporary accommodation properties across Nottingham City. 

The ideal candidate will have some experience of completing and reviewing support plans and have the knowledge to address the financial, housing, health, education and training needs of our residents. Resident welfare is at the heart of what we do and you will work closely with outside agencies to make sure they receive the support, advice, counselling and training they need to help them to sustain future tenancies.  

The role will involve dealing with customers who can at times be challenging and therefore you will need to have the confidence to deal with both difficult and sensitive issues, such as domestic abuse and anti-social behaviour. You will be responsible for recording and monitoring rent payments to ensure the accommodation charges are paid in full every week, minimising the possibility of any rent arrears.  

The ideal candidate will have some experience supporting and advising vulnerable families, knowledge of housing and welfare benefits, along with an excellent understanding of the issues surrounding homelessness. The candidate will be required to be a good communicator who is a competent IT user of all MS packages. 

We are looking for a strong team player and someone who is capable of working under their own initiative that is able to manage conflicting priorities in a very demanding environment.

In exchange you can expect a rewarding professional career where personal development is actively encouraged and supported.  We offer exceptional company benefits within a very people focused business environment as well as a modern working environment with a strong emphasis on work life balance. 

To apply for this role, please submit a copy of your CV and a cover letter/personal statement outlining how you feel you meet the requirements in the person specification (your cover letter/personal statement should be no more than 2 sides of A4).

Closing date: 09 May 2021 (midnight) – This may be subject to change based on volume of suitable applications


We welcome applications from all sections of our diverse community.


We would like to reassure all prospective candidates that Nottingham City Homes takes the safety/wellbeing of prospective employees very seriously. All interviews will follow the latest Government guidelines relating to Covid-19.


Measures we are taking:

  • Interviews are being carried out remotely over Microsoft Teams.
  • If a site visit is essential, we have implemented a range of safety measures and abide by social distancing & will provide you protective equipment as appropriate.
  • All successful candidates will have a Covid-19 risk assessment
  • Provided with relevant PPE equipment in line with requirements for the job
  • Additional measures will be assessed and implemented where necessary.