Team Support Administrator – Full Time

About us

National Grid Electricity Distribution is the new name for Western Power Distribution. This is a very exciting time to be part of the largest UK electricity transmission and distribution business. We’ve changed our name, but our people and focus on providing great service to customers remains unchanged. We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people. We do this whilst maintaining safety, reliability and excellent customer service.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

Job Introduction

An opportunity is available for a Permanent and Temporary Team Support based at Swansea.  The temporary role will be for a period of up to 6 months, subject to review.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration and general support for the operational team. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.

Evidence of your qualifications will be required prior to appointment

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies. 

As part of our hybrid working approach and in line with our policy, due to operational requirements this role allows you to apply to work from home one day per week . Hybrid working can only be considered once your initial training is complete and subject to business need.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.

Main Responsibilities

  • The preparation of construction/maintenance/replacement works
  • Co ordination of team activities
  • Co ordination of the team’s response to network faults
  • Responding to customer enquiries verbally and in writing
  • Assisting the Team Manager with work programming
  • Inputting of data into the appropriate data base as support to the field teams
  • Assisting other Team Members as and when required

The Ideal Candidate

The successful candidate will need to be reliable, well organised and able to work as part of a small team. You must be able to work using your own initiative and have experience of Microsoft Office, although full training will be given on all applications used. Some financial experience would be beneficial.

You should be able to communicate effectively both verbally and in writing and represent the Company positively at all times.

Interviews scheduled 23rd & 26th June 2023

About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

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