Team Manager – Hamburg

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Burberry's retail teams are populated with some of the industry's most  committed,  passionate  and inspiring people and our stores represent everything we stand for — world-class service, brand quality, superb merchandising and knowledgeable associates  to  provide the perfect Iuxury Burberry experience for every customer.

In the role of Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional  service  and  will  be  responsible  for   maximizing  store  performance  in  order  to over achieve targets  and  goals in all departments  and product  categories. Working  on the  shop  floor, the TM is a dynamic  and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.

RESPONSIBILITIES

Sales Performance & KPIs:

• Partnership with store management to enhance sales performance, consistentIy achieve goals and identify strategies to ensure performance standards are met
• Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
• Lead a high performing customer facing and service orientated team, setting performance targets and driving productivity

Client Management:

• Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling
• Monitor CRM database reporting in order to:
  • assist in the execution of company CRM initiatives
  • capture meaningful clients’ data to build actions and develop opportunities
  • manage and drive eloquent and relevant client outreach

Team Development:

• Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
• Continue to develop and pro-actively retain talented employees, by recognizing and rewarding performance through recurrent development plans and annual performance reviews
• Create and implement action plans, build development plans for all employees in accordance with store management

BOH Standards:

• Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results
• Oversee the processing of incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignments
• Have visibility of store expenses, and maintenance of the store operating budget, while aiming to reduce overall cost

PERSONAL PROFILE

• Previous experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards
• Commercial awareness, you will have had exposure working towards sales related KPIs
• In-depth understanding of clients’ expectations and what a luxury service entails
• Ability to demonstrate excellent leadership and people management skills
• Strong interpersonal and communication skills, ability to be flexible and adapt to change
• Genuine interest and love for fashion and styling paired with excellent product knowledge
• Organized, able to prioritize and problem solve while working with pace
• Advanced knowledge of POS, store systems and comfortable using digital tools

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.