Overview

Salary: £9.65 per hour

Shift hours: Permanent

We’re currently recruiting a dedicated Switchboard Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.

As a Switchboard Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

  • Sort and dispatch calls and e-mails to the relevant department accurately within a timely manner 
  • Update and amend information when changes occur 
  • Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement. 
  • Resolve stakeholder queries competently and enthusiastically to represent our organisation in a professional light 
  • Previous experience in this role/similar position is essential 
  • Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality  
  • Exceptional organisation skills with the ability to prioritise to meet deadlines.  
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet 
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
  • Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress. 
  • This position is subject to a Disclosure & Barring Service check; costs met by the employer. 

Reference: com/2308/71075004/52508916/MED

Location: Mansfield

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