Overview

Salary: £10.50 – £10.50

Shift hours: Full Time

To be responsible for the security of the building, the opening and closing of the building, working to achieve the Service Level Agreement and providing an outstanding service.

  • To assist with the smooth running of reception and security
  • To welcome client’s visitors, and ensure they sign in on the visitor’s system
  • To contact visitors hosts when they arrive
  • To sign in and out all visitor, contractor and forgotten passes
  • To disable all none returned passes
  • To inform Manager if any passes have not been returned
  • To be polite and professional at all times
  • To act upon and reply to all emails in reception, facilities and personal accounts
  • To keep all records and working documents up to date
  • To be alert and notice/log anything unusual, report where necessary
  • To have a full working knowledge of the site and personnel
  • To monitor CCTV and building alarms and alert persons as necessary
  • To sign in and out keys to those authorised on the key authorisation register
  • To provide first aid when needed (if trained)
  • To patrol internal premises as specified
  • To be vigilant and approachable at all times
  • To unlock and lock up the building using the correct procedure
  • To raise and drop barriers at specified times
  • To act on any intruder alarm set off in the day according to the correct procedure
  • To act on any fire alarm and follow the fire evacuation procedure
  • To call the emergency services when needed and to stay calm and professional
  • To have a clean smart professional image and wear uniform at all times 
  • To maintain and keep up to date security logs and incident reports
  • To identify any maintenance faults and report them appropriately
  • To aid with energy saving by turning off non-essential lights and shutting doors and windows
  • To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
  • To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed.
  • To take part and effectively engage in employee training and having a full understanding of Health and Safety, Facilities management and Site Specifics Procedures.
  • To deal with any complaints / issues from customers immediately and report directly to Manager
  • To participate actively within team meetings in order to develop ideas to enhance service offer.
  • To perform miscellaneous tasks as instructed by the reception/security supervisor
  • To be flexible to work additional hours in order to cover holiday and sickness within the team.
  • To be responsible for your own learning and development with support from the manager

Essential

  •  Security Experience
  •  Customer Service
  •  Excellent time keeping, and flexibility.
  •  SIA Licence

Desirable

  •  Good communicator with colleagues, visitors, contractors and clients
  •  Ability to maintain and develop client relationships.

 

 

Key Performance Indicators:

  • Standard of security achieves the Service Level Agreement.
  • Compliance with Health and Safety Legislation and Sodexo Procedures
  • Compliance with Site Specific Client procedures
  • Developing and implementing new ideas
  • Responsive to training and new site procedures.
  • Ability to respond to additional tasks in a timely manner & manage workload throughout the shift.
  • Building client and customer relationships.

Reference: SDX/TP/1112330/84297

Location: Telford, England

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