Overview

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it.

The Grand is at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours?

As a Reservations Agent, you will know and understand what it means to deliver amazing hospitality, you will be able to engage with guests as one of the first contacts they have with the hotel and are responsible for ensuring that all guest’s expectations are exceeded, and their pre-arrival experience is first class and memorable.

You’ll have previous experience in a front of house or reservations role for at least a year and be competent using property management systems, ideally Opera, with a great knowledge of booking systems & sales and reservations processes. You will have tonnes of great stories of delivering first class hospitality and experiences to your guests, and you’ll demonstrate a positive relentless ambition to be at your best every day!

In return for your passion and commitment, we offer a great package including hotel recognition scheme and incentive programme (including cinema tickets, free dinner & afternoon tea, cash rewards), staff accommodation rates at Leonardo Hotels in UK & Europe, discounted use of hotel facilities, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks, and discount programme.

We strive to create an individual and personal experience for all our guests by delivering Exceptional Hospitality…… so individuals with engaging personalities are a perfect match for us. As the ideal candidate you will have exceptional hospitality skills and be able to build rapport easily with all guests, be a great communicator, have a pleasant and professional telephone manner with proficient verbal and written English. You will also need to be able to work well under pressure in a fast-paced environment and possess a good aptitude for attention to detail.

You will be responsible for:

  • Answering telephone and email enquiries in a timely manner always ensuring accuracy and attention to detail
  • Booking and entering room and restaurant reservation requests using the relevant systems
  • Maximising revenues by up-selling guest rooms and hotel facilities
  • Handling multiple requests at any one time while maintaining composure
  • Working cohesively as part of a team and liaise with other key departments to perfect the guests experience with us.

If you are keen to progress your career in customer service or hotels and this is a challenge that excites you, then apply now – this IS a step worth taking.

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