Overview

Job Introduction

AtSkipton Building Society, we’re not just another financial servicesinstitution. We’re a mutual organisation, which means we’re owned by ourmembers and place them at the heart of all we do.

We are looking for a Team Leader who will be responsible for the oversight of ateam performing quality assurance activity for the mortgage journey.

Quality assurance is about being curious and looking at the full journey forour customers to ensure we deliver fair customer outcomes, provide assurance toSenior Management and protect the Society.

We are looking for an individual who can support colleagues with queries,challenges and encourage team development.

Main Responsibilities

TheTeam Leader role is varied and challenging, and really rewarding.

Being responsible for leading a team who assess the quality across all theSociety’s frontline processes. Theseinclude but are not limited to, Mortgage Advice, underwriting, administrationactivities including redemptions and arrears management. Providing oversight of the quality outcomes in line withTraining and competency schemes and Quality frameworks. In addition, thisincludes responsibility for feeding back on the results to Leaders within theseareas and Senior Leaders within the Society.

Responsible for supporting team individuals in their achievement of theirpersonal development plans, through their learning and development in line withthe needs of the organisation to build capability.

To lead and inspire a team and take ownership for team engagement activities.

Manage resource within the team to ensure adherence to quality assuranceframeworks. Along with reviewing and assuring polices, procedures andobservation forms.

The role will include building strong relationships with stakeholders lookingfor ways to improve quality whilst effectively managing risk appetite.

Ideal Candidate

Weare looking for an empathetic, enthusiastic, driven and curious individual.Someone who is open minded and confident in their ability to make decisions.Being a good communicator is crucial as you will be dealing with stakeholdersdaily and at all levels.

We are looking for someone who is highly organised with the ability to adapt tochanging requirements.

Someone who has knowledge of qualityassurance within a Financial Services environment.

We are looking for someone who is Fully CeMAP or equivalent R01 & CF6 or willing to obtain this.

Who has experience in leadership, coaching, and review of performance.

We offer training and development, and this is a great opportunity for someonewanting to take their career to the next level.

Are you curious and confident in challenge something that doesn’t work or couldbe improved?

Are you able to work under challenging deadlines, prioritising workloads?

Are you someone who can lead, motivate, and inspire colleagues throughconsistently demonstrating the Society Values and Behaviours; promoting andrecognising good behaviour and challenging observed behaviours that are lessthan appropriate?

If the answer is YES, then this role is right for you!

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age

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