Project Manager – CRM
Chancery Lane, London,

Company Description

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.

We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media. 

Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.

Digitas. Experience the power of connection.

Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Job Description

Project Management takes projects from planning to delivery – on time, on budget, and on brief. Project Management is everyone’s go to place for the project. Clients and internal team members rely on you for everything they need to know about a project: what to expect, what to do next, and where they need to be.

Role Summary

The Project Manager is responsible for the day-to-day task management of Small and Medium sized engagements (4-6 team members, up to £100k revenue). You are the primary client project contact, ensuring project scope is defined, adhered to by both client and team, managing the project plan, whilst providing direction to all members of the project team. You are ultimately responsible for planning and coordinating activities of individual projects to ensure that project goals are accomplished and client needs are met. You'll also have experience in managing CRM tasks across multiple brands and familiar with multi-part requirements and data elements

Being a good Project Manager requires a diverse mix of skills and experience. To be effective you need to be more than just organised and a good communicator. You’ll need to be able to prioritise, keep calm and focused, be able to delegate, not assume too much, be approachable, and have a passion for Digital. You’ll want to know how things work and you are always on the look-out for new tools, improvements and ways of doing things. And all of this while maintaining your sense of humour!


  • Set direction and allocate tasks within the project team
  • Stakeholder management both internally and externally
  • Own the plan, including estimation, tracking, updating
  • Managing project teams to keep deliverables on track and on brief
  • Weekly reporting/recording for the client and the project team (including resource forecast)
  • Develop Statements of Work leveraging experience of key discipline leads
  • Manage project change
  • Working with Account Management team, contribute to business development efforts through project scoping, estimating and inputting into proposals
  • Uncover your client’s hidden needs and issues by asking insightful questions and developing a good rapport
  • Monitor interactions between your team and the client, and follow up to demonstrate strong client management
  • Ask questions that push, challenge and stretch your clients and colleagues to foster creativity, or better our service
  • Motivate others in your project to come up with new ideas and initiatives. Encourage them to challenge current approaches / methods.
  • Develop and support your project team so that all members perform well
  • Help your team set individual goals which build towards the wider team or project goals
  • Escalate issues to senior staff when appropriate


  • Good experience as a Project Manager in an agency web/digital consulting environment
  • Experience managing marketing, creative or technology projects
  • Experience in managing CRM tasks across multiple brands and familiar with multi-part requirements and data elements
  • High capacity for multi-tasking – must be organised and work at pace
  • Excellent client facing communications skills. Experience of managing clients directly to keep them adhering to scope and agreed ways of working
  • Data-literate and able to help interpret developer comments for the client (and vice versa)
  • Experience working with offshore development teams
  • Will love process and continually look to improve it. Will also love documentation and explaining why we follow process
  • Will be inquisitive and will find solutions if none are available.
  • Very good attention to detail. Able to proof and QA briefs and email tests to a high standard
  • Experience running projects using PRINCE2, Waterfall and/or Agile project methodologies
  • Evidence of management of project teams of 4-6 people to successful conclusion
  • Good verbal and written communication skills
  • Great meeting management skills
  • Ability to put administrative structure and organisation in place on new or existing projects
  • Can articulate Project Management methodology – processes, practices, team management, project delivery phases
  • Experience of writing and presenting Statements of Work
  • Ability to turn requirements into a viable project plan and marshal resources required to deliver the work
  • Ability to juggle multiple tasks and priorities

Additional Information

If you have any adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.


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