Overview

Salary: £20,000 per annum

Shift hours: Full Time

We have a fantastic opportunity to join our HR Services team as a HR Customer Services Assistant on 6 months fixed term contract.

Our first class HR team provides excellent front line customer support to the Sodexo business in the UK and Ireland.

In this role you will be involved in taking phone calls relating to HR advice and resolving queries related to HR processes. This is a great opportunity for someone who is interested in a career in HR and is passionate about customer service.

Rise with Sodexo
https://www.youtube.com/watch?v=pCpB-VhL3eI&feature=youtu.be

Hours are – 7.45 – 4.15pm or 8.45am – 5.15pm –these are alternated weekly, however everyone finishes at 4.15 on Friday.

This role involves providing a HR Helpdesk query handling service for customers, handling calls in a responsive, efficient and customer focused manner.

Working to Service Level Agreements, and using a Customer Service Management system to log calls that can’t be resolved immediately.

You will seek to answer a variety of questions related to pay, annual leave, sickness, travel and new starters.

Reporting to the HR Customer Service Team Leader, you will support other teams during busy periods and liaise with other departments when required.

  • Customer service experience
  • Basic IT skills
  • Good phone manner
  • Resilient and professional
  • Interested in HR
  • Able to work cooperatively within a team and on own initiative

Reference: SDX/TP/390535/64399

Location: Salford, Manchester M50 2UE, England