Overview


Location: 116 Pall Mall, London, SW1Y 5ED
Salary:

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces. 

As a Hospitality team leader  you will receive the following industry leading benefits:

  • 50% discount across Searcys venues
  • Enrolment into the Searcys pension scheme
  • Up to 33 days annual leave (dependent on job role)
  • Access to everyday discounts and communication portal
  • Employee assistance programme and qualified Mental Health First Aiders
  • Enrolment into Searcys Champagne School
  • Meals provided on shift when working within one of our venue
  • Your birthday off to celebrate in style
  • A day off to volunteer / give back to the charity of your choice

To assist the Retail Manager and Business Centre management team to deliver seamless service to all areas of the department.

Job Type: Full Time

hourly Rate: £13.40ph  + Tronc (after probation)

 

  • To plan, organise and deliver a successful operation of all meetings in our Business Centre and Training Academy with the assistance of the relevant department heads
  • To liaise with key stakeholders to ensure the provision of food and service is consistent and in line with Searcys standards
  • To meet and greet all customers and run through all info related to their meetings, such as timings, menus, dietary requirements
  • To brief the waiting team on all aspects of the business and to oversee the running of the daily operations alongside the retail manager
  • To assist on the development of the waiting team, making sure that they adhere to standards laid down by the management team and provide training as required, especially on the areas of food and beverage service
  • To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility. 
  • To train or provide training to the staff so as to ensure they operate in accordance with the department standards including any casual labour that may be required. To conduct training in line with the operations departments training calendar and the training matrix. Including conducting Training Tuesdays.  
  • Implementation of the staff induction and mandatory training within the first three months of employment and monitoring of staff performance during probation. 
  • To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail and report any areas of concerns to the deputy operations manager. 
  • Excellent product knowledge
  • Acting professional at all times.
  • Excellent communication skills
  • Takes the initiative
  • Excellent time management
  • Supportive / Team player
  • Strong presentation skills
  • Excellent customer care skills

Before you apply -
Register now and turn on alerts for jobs like this!

By registering you agree to our terms and conditions.

No thanks, continue to apply