Overview


Location: 4000 Parkway, Whiteley, PO15 7FL
Salary: Up to £22,000

Title: Hospitality Assistant

Location: NATS Whiteley

Salary: £21411.00

Benefits:

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks' enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re a Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

  • Provide friendly & professional customer service to clients & guests ensuring their needs are met and their expectations exceeded.
  • Help with the preparation, presentation & service of food and beverages during meetings/events, ensuring high quality standards are maintained.
  • Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly & efficiently.
  • Maintain cleanliness & hygiene standards in the food preparation & service areas, adhering to health and safety regulations.
  • Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information & resolving issues issues in a professional manner.
  • Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services.
  • Assist with post meeting/event clean up tasks, including the removal of waste, packing equipment, and returning the venue to its original state.

 

  • Friendly, outgoing personality; a people person
  • Great work ethic and an even greater smile
  • Good listening & verbal communication skills
  • Customer focused with a passion for offering outstanding service
  • Perpetuates company philosophy and culture
  • Works according to the BaxterStorey core values
  • You thrive working within a collaborative and inclusive team environment
  • Good memory and attention to detail
  • Strong communication and interpersonal skills
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Previous experience in a similar role, especially in the food service industry
  • Some knowledge of food safety and sanitation practices.­
  • Works according to the BaxterStorey core values

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