Join our team at Perran Sands Holiday Park with its spectacular location nestled in the sand dunes above the famous Perranporth in Cornwall.

Perranporth, Cornwall TR6 0AQ GBR

Job Details

Come and
join our One Great Team here at Haven as a Guest Experience Team Member!

As part of our Guest Experience Team, you will… 

Prepare Welcome Packs to warmly greet our guests upon their
– Greeting and checking guests with a warm welcome to guests
as they arrive at our bustling reception area
– Extend hospitality through courtesy check-in calls,
ensuring guests feel appreciated and attended to from the moment they arrive
– Share your insider’s knowledge of the local area with our
guests, enriching their stay with tips and recommendations for an unforgettable
– Provide
information about facilities, programs, and other services
– Collaborate seamlessly with our team to swiftly and
effectively address any queries or concerns our guests may have, ensuring their
comfort and satisfaction throughout their stay
–  Address and escalate customer complaints as
they arise
– Manage
guests’ experiences and strive to exceed their expectations
– Arrange guest

What’s In It For You? 
– Free use of our Leisure Facilities, including swimming
– Up to 50% Discount off food on Park and 20% discount in our
– Opportunity to use our Corporate Box at the O2 Arena  
– Fantastic Discounts with many national Brands &
– 20% Discount to you, your family & friends across Haven
& Warner Leisure Hotels  
– Reward & Recognition Schemes  
– Training and development opportunities including fully
funded qualifications  
– Fantastic Health, Mind & Money Support Programme  
– Enhanced family friendly policies and pay* (eligibility
criteria applied) 

Pay Rates: 16 to 17 £8.50, 18 to 20 £10.97, 21+ £12.44 per hour

Experience and
You don’t need experience to join our Guest Experience Team.
You may already have experience in Hospitality, Customer Service or Guest
Relations but if not, that’s ok! We will provide the training and support
required to ensure you are great at what you do. All we are looking for is…

A warm and welcoming communicator, always keeping a positive
attitude, even in tricky situations. Being customer-focused is crucial because
you’ll be our guests main point of contact. Your warmth and ability to handle
anything with a smile will ensure our guests feel truly cared for and valued.

Who are we? 
We’re part of an award-winning Bourne Leisure family, which
includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39
beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional
people and teams. At Haven, we take pride in our Breath of Fresh Air culture,
which focuses on valuing and supporting every team member. We prioritise
openness and transparency in our interactions allowing our team members to be
their authentic selves.

Working hours are on a rota over a 7 day period and could
include evenings and weekends (depending on role). We aim to offer flexibility
where we can, including full or part time hours. 

We would love to hear from
If you would like to apply for this role, click apply now. We
will ask you a few questions which may take around 5 minutes, then click submit
and one of the Team will be in touch. 

What can you expect during
the recruitment process? 
When invited to meet with us, you will have an interview and
either a practical assessment or a skills test, depending on the role. If you
require any support or reasonable adjustments to help you perform at your best
during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including whether a role can
be part-time or a job-share. 

We genuinely care about every candidate’s experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don’t
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Before you apply -
Register now and turn on alerts for jobs like this!

By registering you agree to our terms and conditions.

No thanks, continue to apply