Overview
Location: 116 Pall Mall, London, SW1Y 5ED
Salary:
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;
This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As a Banqueting Bartender you will receive the following industry leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venue.
- Discount off overnight stays in London
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Key responsabilities:
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eDliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
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Abide by company policies and departmental procedures/trainings
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Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
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Hold a very good level of product knowledge, as well as allergens and food safety policies within the hospitality industry
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Be able to make constructive suggestions to client’s requests in order to improve service and daily sales – upsell
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Follow departmental procedures when carrying out opening/closing duties
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Follow cash handling procedures and cash register policies
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Liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of beverages is consistent and in line with menu/standards set by the Event Operations Manager
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Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
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To ensure that all legislative and Government guidelines are adhered to, including The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility including all other requirements as described in the Searcy's Health & Safety Policy
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To comply with all legal requirements with particular reference to (but not exclusively) fire regulations, security, licence requirements and any Local Authority or Client stipulations and any other reasonable request of Senior Management
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Assist with the complete setup and breakdown of the banqueting area, with special focus the bars
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Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
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Present in professional appearance and according
Key Skills:
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Excellent product knowledge (food/beverage)
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Experience in events and banqueting environment
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Excellent communication skills
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Excellent time management
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Supportive / Team player
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Excellent customer service skills
