Job Introduction

In this world ofdata driven results and outcomes the role of Operational Support is ever moreimportant to help Skipton Building Society achieve its objectives and providethe service we pride ourselves on. As such, thisrole is to provide the Mortgage and Investment operation functions support onthe testing and implementation of system controls, user acceptance testing ofprocess enhancements and faults, technical website support, submission of majorregulatory returns and facilitation of customer mailings.

Main Responsibilities

In the role ofOperational Support Consultant one of your main responsibility is to assist inthe delivery of system changes that come from project and small change testing.By understanding the departmental priorities, you will be able to ensure theseprocesses are captured to allow easy transfer of knowledge to those who needit. This is very much a supportive role and as such you will be interactingwith stakeholders and third party suppliers such as mortgage intermediariesalong with regulatory bodies including HMRC, FCA and Bank of England. In addition tothe above you will identify and champion continuous improvement as part of therole whilst providing accurate, expert and timely advice to the wider businessand support the building of a high performing culture. Anticipating operationaland regulatory risk is also part of the role ensuring all is done to thehighest standard with accuracy and detail beingat the heart of what youdo. 

Ideal Candidate

The idealcandidate will be technically minded, organised and focused on results. Havingan ability to adapt to changes in workloads, processes or team priorities aswell as being able to investigate, analyse and agree solutions independently.Stakeholder management is an important part of the role so you must becomfortable dealing with people at all levels of the organisation.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcomeapplications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age